Setup needs to run to configure your microsoft office program, but setup is already running on your computer installing another program or prompting you for information. You mu...

Hi,

I am trying to open Microsoft word 2013 on windows 8.1 but every time I do this message keeps popping up:

Setup needs to run to configure your Microsoft office program, but setup is already running on your computer installing another program or prompting you for information. You must close this office program until the current setup program has finished running and then start this office program again.

How do I resolve this as I cant use word at the moment as it closes down if I hit Okay or Help.

Thanks.

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Answer

Doug Robbins - MVP Office Apps & Services (Word)

For the error "Office can't do that right now because your product is busy with another task" error when installing Office 2013 or Office 365" see:

http://support.microsoft.com/kb/2809219/en-us

Also, see "General troubleshooting for installing Office 2013 and Office 365" at:

http://support.microsoft.com/kb/2822317/en-us

and "Something went wrong" error when you install Office 2013 or Office 365" at:

http://support.microsoft.com/kb/2827031/en-us

and, if necessary http://support.microsoft.com/kb/2822317

Also, see the Article “Why can’t I start my Office 2013 application at:
http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx
If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501
saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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