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KI

Office 2013 freezes while scrolling through their document.

Original title: Office 2013 freezes.

My office has several people who are using Office 2013. All of them have found that while scrolling through their document (using mouse roller button or scroll bar), Word sometimes freezes. This has happened in Excel also. When the "recovered" document is opened, it's not the time saved version but the version that was last manually saved. How can we prevent Word and Excel from freezing while scrolling?

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Answer

Hello Kim,

Are the Office files saved locally on the computer or is it saved on a network location?

What is the size of the files?

You may start Office application in its safe mode using the following link and check if it works as expected.

If Office application works as expected in application safe mode, then disable the add-in(s) by following the steps in link and verify the status.

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspX

I hope the above information helps. Let us know if you need further assistance.

Thank you.

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Question Info

Last updated October 5, 2021 Views 249 Applies to: