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Office 2013 crashing

I installed Office 2013 Home and Business 2013 on four new HP I5 workstations running Win 7 pro. Everything was running well for about two months and at approx. the same time three of the four started crashing Word, Excel, Outlook etc. I got the following: ( have not checked to see if all three are the same problem but I assume they are. For security reasons I have removed the computer name and all reference to the owner.

Log Name:      Application

Source:        Application Error

Date:          4/10/2014 1:21:59 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      ..........................................................

Description:

Faulting application name: WINWORD.EXE, version: 15.0.4569.1503, time stamp: 0x52b0b1b2

Faulting module name: MSOIDCLIL.DLL, version: 0.0.0.0, time stamp: 0x51db15d1

Exception code: 0xc0000005

Fault offset: 0x00051047

Faulting process id: 0x114c

Faulting application start time: 0x01cf54f223b5972f

Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE

Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\MSOIDCLIL.DLL

Report Id: 6246a793-c0e5-11e3-ba10-9cb654f12c5f

Event Xml:

 

   

   

   

   

   

   

   

   

   

   

 

 

    WINWORD.EXE

    15.0.4569.1503

    52b0b1b2

    MSOIDCLIL.DLL

    0.0.0.0

    51db15d1

    c0000005

    00051047

    114c

    01cf54f223b5972f

    C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE

    C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\MSOIDCLIL.DLL

    6246a793-c0e5-11e3-ba10-9cb654f12c5f

 

Answer
Answer

Thank you for your assistance. I tried the suggestions and was unable to fix the problem. I used the link you provided to completely remove MS Office 2013 then reloaded. This worked and the systems are back up.

Thanks

Ian

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Answer
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Hi Ian,

 

Let me assist you with the issue.

 

This issue may occur if the Office installation is corrupt.

 

Let us repair the Office Home and Business 2013 suite by running the Online Repair mentioned in the article below:

http://support.microsoft.com/kb/2827031/en-us

Note: In order to perform Online Repair, ensure the computer is connected to internet.

 

Also follow the steps mentioned in the following link and check if you can launch the Word application:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

 

If the issue persists, then remove all traces of Office Home and Business 2013 installation files by running the troubleshooter from the link below:

http://support.microsoft.com/kb/2739501

If the fixit does not help, then follow the manual steps mentioned in the article to completely remove all traces. (Note: Some of the files mentioned in the article will not be available, proceed to the next step)

Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, follow these steps to back up the registry: http://windows.microsoft.com/en-us/windows/back-up-registry#1TC=windows-7

Now download and install Office Home and Business 2013 suite by logging into www.office.com/myaccount with the registered email address and click Install Office.

 

Hope the suggestions provided are helpful. Reply for further assistance.
Thank you.


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Question Info

Last updated April 14, 2025 Views 1,758 Applies to: