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Office 2013 Crashing Whilst Connected via VPN

Hi, I have several users using Office 2013 on Win7 laptops. When connected to the network whilst in the office they have no issues work with the office suite. However when they are connected to VPN all programs within the office suite will crash after a minute or so of being open. The error is similar to the one below for all products.

 

They work in office Safe Mode

 

I have seen a few options to try to resolve this:

Reinstall of office - No Luck

Someone said it might be a print driver issue change to use xps as the default printer - No Luck

Disabled Add-Ins - No Luck

 

Any help would be greatly appreciated. 

Hi,

Thank you for posting your query in Microsoft Office Community.

As the Office applications crash only when connected to VPN, there could be some conflict with Office suite and VPN. I suggest you to post this query in Tech Net forum for better assistance.

Click on the link below to post your issue in Tech Net forum.
http://social.technet.microsoft.com/Forums/office/en-us/home?category=officeitpro

If you have any other questions related to Office products, reply and I’ll be glad to help you.

Thank You.

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Question Info

Last updated October 5, 2021 Views 1,194 Applies to: