Mysterious Problem: Comments sometimes won't print

I have a very weird problem with Word.

It seems to happen only to me and it's happened with a number of documents in both Word 2010 and Word 2013, and on a desktop and now on my laptop!

I have a document with track changes and comments. Both are visible on my screen and in print preview, but when I print the document, the track changes are there but the comments aren't. There is a space for the comments, but not the comments themselves.

Other documents will print okay. Tomorrow, this one will probably print okay -- it seems totally random. Sometimes if I reboot, it will fix itself.

I've tried sending it to different printers, including to the PDF printer, and the same thing happens. There's a big blank space on the right to house the comments, but no comments.

When a colleague printed the same file, it printed fine.

Does anybody have any idea what could be going on? As I said, this has happened on two different computers with two different versions of Word - so it just isn't making any sense.

Answer
Answer

Hi Ros,

 

I will try to help you with the issue.

 

Ensure all the options in the section How do I print the comments in my Word document? is checked as mentioned in the article.

http://support.microsoft.com/kb/286169/en-us

 

Hope the article mentioned is helpful.

Thank you.

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Last updated May 10, 2024 Views 15,181 Applies to: