MS Office 2013 APPCRASH

I've been searching solutions for this problem for weeks and been reverting to MsOffice 2007 and back to 2013 to try those fixes for 3-4 times
Like removing COM Add-Ins, disabling macros from trust center, safe mode suffs, etc

The APPCRASH happens when i opened a file, and then trying to edit/write, the typing cursor is gone and winword goes hang, but, when i right clicked, the cascade menu still comes up, and i can still resize the window, but when i do, the ms word window will turn black and i can do nothing, right clicking cascade menu can still be showed up.

In desperation and confusion i closed the Miscrosoft Word, and the APPCRASH dialog box shows up. says :

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: WINWORD.EXE
  Application Version: 15.0.4420.1017
  Application Timestamp: 5067349a
  Fault Module Name: nvwgf2um.dll
  Fault Module Version: 8.15.11.8688
  Fault Module Timestamp: 4a9837c8
  Exception Code: c0000005
  Exception Offset: 00045db4
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 2057

Additional information about the problem:
  LCID: 1033
  skulcid: 1033

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And i cant figure out what it says so i need many many help here
Thanks in advance :)
Answer
Answer

Hi Yudha,

I understand how hard it is when the program does not work as expected. Let me help you with the issue related to Office.

 

The faulting module ‘nvwgf2um.dll’ provided in the event viewer logs is the file part of NVIDIA driver.

 

I need some details to assist you better:

Does the issue occur only with Word or is it the same with other Office applications as well?

Do you have NVIDIA graphic card installed on the computer?

 

If yes, then I would suggest you to upgrade the NVIDIA drivers or contact the vendor for help on how to update the respective drivers.

 

Meanwhile you try the steps mentioned below and check if it helps:

·         Open Word 2013 and Click on file, Options.

·         Go to the Advanced tab.

·         Under the Display section, uncheck the box for 'Disable hardware graphics acceleration'.

·         Click ok.

 

I hope the above information helps. Let us know if you need further assistance.

Thank you.

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Last updated October 5, 2021 Views 9,040 Applies to: