Microsoftword Stopped Working Word 2013 & windows 8.1

I tried to open a MicrosoftWord 2013 file and I got the "MicrosoftWord Stopped Working" error.  I spent about 45 mins on the phone with Microsoft first line tech and they installed and un-installed Microsoft Pro but could not get the error to go away.

Can anyone help?

Answer
Answer

Hi,

We understand how you feel about the situation. We're sorry for the trouble this has caused you.

Please provide more information to help you better.


1)
Does this issue only occur with Word or with other Office applications as well?

2) What are the troubleshooting steps tried by the technician (include all the steps)? Did he try starting Word in safe mode? If no, I suggest you to try the same as mentioned in the article below and verify the result.
https://support.office.com/en-us/article/Why-can-t-I-start-my-Office-2013-application--52bd7985-4e99-4a35-84c8-2d9b8301a2fa?ui=en-US&rs=en-US&ad=US

I look forward to your reply to help you further.

Thank you.

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Question Info


Last updated October 5, 2021 Views 269 Applies to: