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Microsoft word won't open - registry error from upgrade to 8.1?
When trying to open Microsoft word (or any other office application - I have office '13), I get the following message:
Winword.exe - Entry Point Not Found
"The procedure entry point _vsnprin4 could not be located in the dynamic link library C:\WINDOWS\SYSTEM32\d2d1.dll."
I read a suggestion to use Event View to see the error details and this is what it reported (please note is error generated below pertains to excel):
Faulting application name: EXCEL.EXE, version: 15.0.4667.1000, time stamp: 0x543d3243
Faulting module name: C:\WINDOWS\SYSTEM32\d2d1.dll!_vsnprin4, version: 6.3.9600.17278, time stamp: 0x53eeb4a3
Exception code: 0xc0000139
Fault offset: 0x00098f05
Faulting process id: 0x210
Faulting application start time: 0x01d018e83f5689e6
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\EXCEL.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\d2d1.dll
Report Id: 82ef0769-84db-11e4-beb0-006b9e021b75
Faulting package full name:
Faulting package-relative application ID:
Any ideas where to go from here? Is this a result to my upgrade to 8.1 from windows 8?
Thanks!
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Hi Doug,
You were indeed right - all I needed to do was a windows update!
Problems solved, and it was a cinch!
Thanks for your help
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See the Article “Why can’t I start my Office 2013 application at:
http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx
If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:
http://support.microsoft.com/kb/2739501
saving it to your computer and then running it.
Then reinstall Office by logging into www.office.com/myaccountwith
your registered email address and click Install Office.
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy
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Question Info
Last updated May 22, 2023 Views 611 Applies to: