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Microsoft Word 2013 crashes when I try to print. Any ideas?

Faulting application name: WINWORD.EXE, version: 15.0.4517.1003, time stamp: 0x51a7523e

Faulting module name: sdb3mdu.dll, version: 6.4.36.24, time stamp: 0x50f05058

Exception code: 0xc0000005

Fault offset: 0x000000000000c3a4

Faulting process id: 0x980

Faulting application start time: 0x01ce8c625427ae77

Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE

Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\sdb3mdu.dll

Report Id: 9bb3e3d2-f855-11e2-bf8d-60fb4289dddf

Faulting package full name:

Faulting package-relative application ID:

What make of printer are you using?

 

The dll file sdb3mdu.dll belongs to the Flexible Printer Driver UI v.3 and was developed by Samsung Electronics Co., Ltd.

 

See “How to troubleshoot print failures in Word” at:

http://support.microsoft.com/kb/826845

and

http://support.microsoft.com/kb/826862

 

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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If I try to print or select save as pdf, word crashes.  Save as a different file name works fine.

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Last updated March 18, 2022 Views 2,837 Applies to: