Hi Mega,
Thank you for posting the question in Microsoft Community. Let me assist you with the issue related to Word.
I need some details to assist you with the issue:
What is the format of the Image?
Does the issue occur with a particular image or is it the same with all the images?
You may test in the new Word document and check if the issue persist.
Post the required details and also let us know the result.
Thank you.