I cant save anything,whenever I try saving a document something pops out saying that the document was not saved or it might tell me theres an error. Also, not only the word document but excel too. I have no idea how to solve this any kind of help would
be appreciated. All my work is not getting saved and I have to make sure that my laptop is charged the whole time because the documents are not saved!!
In order to help us resolve this issue for you – please let us know the following.
Is your laptop computer connected to a network? If yes, then what kind of a network is it?
Since it tells you that there is an error – do you get an actual error message? If yes, please do mention the exact error message.
Also, as a first step we shall try the following diagnostic/troubleshooting step.
Let us start with opening Word 2013 in the safe mode. To do that, follow the steps below:
Hold the
Windows key down and press R, In the Run box that opens type
winword /safe (note there is a space between winword
and /) and click on Ok.
If you are not able to open the Run box then follow this step. Click on
Start > All Programs > Accessories > Run and type in the command
winword /safe and click on Ok.
This action will open Word 2013 in the Safe Mode. Try saving a test document (to any location on your computer) from Word 2013 and check if you are able
to save your documents normally.
If the application works fine in safe mode and you are able to save Word documents normally, then the issue could arise due to interference from third-party
non-Microsoft add-ins in the program. In order to resolve this try disabling the Add-Ins in the application and check the result.
Click on the File tab.
Go to Options.
Click Add-ins.
Select Com Add-Ins from the drop down window at the bottom of the box
Try disabling the Add-ins – clear all the options and click on OK to save the changes made.
Note: In case you see some Add-ins getting checked again after applying OK it is still fine. Ignore and proceed further
After completing Com Add-Ins follow the same steps as above and check under
Word Add-Ins to see if there are any Add-in there which needs to be disabled. If yes, proceed with the same steps as mentioned above.
Check if the above step helps you to resolve the issue.
Note In case the issue returns after a while then make sure to navigate back to Com Add-Ins and Word Add-Ins (following the steps as detailed above) and remove / un-install the Add-ins from the list.
Please try the above steps and let us know if you need further assistance.
Thank you.
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