I can't open Microsoft Office documents

Hi,

What happens when you try to open Office 2013 applications?

Do you receive any error message when you try to open Office application?

You may repair Office 2013 using the following link and check if you are able to open and work with Office applications.

http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx

Note: although the link applies for Office 2010 the steps holds good for Office 2013.

I hope this helps. Let us know if you need further assistance.

What happens when you try to open Office 2013 applications?

Which applications?

How are you trying to open them? Double-clicking on a file? From the Start > Programs menu?

Do you receive any error message when you try to open Office application?

"What happens when you try to open Office 2013 applications?"

absolutely nothing. I click on any Office 2013 applications and nothing happens! It looks like my computer tries to open it(there's the circle to the right from my cursor) but cannot get a respond from Office.

Hi,

Thank you for your reply.

Did you try to repair Office application as mentioned in the previous post?

Method: 1

You may start the Office application in safe mode and check if it works fine:

Press the ‘Windows + R’ key on the keyboard.

In the Run window type ‘Excel /safe’ without quotes

Replace Excel with Winword, Outlook, Powerpnt, for other Office applications.

If Office application works fine as expected in application safe, you may disable the Add-ins associated to Office application and check how it works.

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspX

Method: 2

You may repair Office 2013 application by following the steps mentioned in the link below and check if Office 2013 application works fine:

http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx

Note: although the link applies for Office 2010 the steps holds good for Office 2013

I hope the above information helps. Let us know if you need further assistance.

Thank you.

A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications.  This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

Refer to the following website for information on repairing Office 2013\365:

http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834

See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

http://support.microsoft.com/kb/2813143

Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

http://support.microsoft.com/kb/2811180/en-us/

Also see my response in

http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013.  See:

Office programs may crash with the FineReader add-in installed at:

http://support.microsoft.com/kb/2755838

Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

Also see: http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply and

http://answers.microsoft.com/en-us/office/forum/office_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply

It appears that there may be some hardware incompatibilities as well.  If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.old as was mentioned in:

http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.  It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.

The ddeexec can also be deleted from

HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open.

That fix is described at ...

http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html

It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.

If you have a Canon 8350 printer, try using the Canon MF8000 UFRI LT XPS driver as detail in the post by Riad Amstha on April 14 in the thread at:

http://answers.microsoft.com/en-us/office/forum/office_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply

Have tried Method 1 and have gotten the answer:

"windows cannot find Excel. make sure you typed the name correctly..."

I think I should reinstall Office.

I forgot to say to you I've tried Method: 2, too.

I waited for 3 hours the "QUICK repair" to finish and more then 5(!) for "Online repair". I want to add the second repair was stuck at 2nd step.

Hi,

Thank you for your reply.

You may manually uninstall Office 2013 by following the section ’Manual steps to remove Microsoft Office 2013 MSI installations’ from the following article

http://support.microsoft.com/kb/2739501?wa=wsignin1.0

Note: make sure you have the product key or subscription details for your Office application.

Once the uninstallation is completed, you may reinstall Office application on the computer and verify the status.

I hope this helps. Let us know if you need further assistance.

Thank you.