Hi,
I have this frustrating issue for nearly 1 year now. I have change my client mail, I have done everything, problem persists.
Windows 8 (native, no upgrade). Samsung PC. Office 13 (original).
Whenever I receive an email with Excel or Word attachments (.xlsd or .docx), there's NO WAY to open it properly.
- I've tried, open it directly, not first saving and then open. I get the error message (Word cannot open and with absurd suggestions of issues)
- If I first save in a proper folder and then, open via File Explorer - same
- If I first save and then open directly from MS Word - same, it does not work.
Fist time I posted this issue, months ago, they want me to believe the problem is that I was using another mail client (Thunderbird).
So, I got back to Windows live Essentials, using Windows Live Mail (which by the way does not even appear listed as a product here in the Search option).
The problem persists.
I am forced to try to open it with third party software, because MS Word 2013 refuses to open an original MS Word 2013 file.
my feeling is that if I need to pay for a software that in the end makes me use a free third party software, namely Open Office, what am I paying for?
You could go to File>Options>Trust Center>Trust Center Settings>Protected View and uncheck the boxes for the various Enable Protected View options.
Hope this helps,Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy
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