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Envelopes won't print.

 I have Microsoft 8.1 and an HP Office Jet Pro 8600 Plus.  I type letters with Word and Initially could print envelopes using the "mailings" feature.  After a few weeks, envelopes would only print intermittently.  Now envelopes won't print at all.

I've tried many suggestions from people on various sites.  I ran a piece of plain paper through to see if I had the envelope in the wrong place.  No print anyplace on the paper.  We re-installed the printer drivers, and that didn't help. 

This is not a problem of the printer not getting the message to print; it picks it up and runs it through, but out comes an envelope or a paper with no print, even though the preview pane shows that there will be an address and a return address. 

Answer
Answer

Try changing the colour of the font used for the Envelope from the present colour (Black of Automatic) to another colour.

See “How to troubleshoot print failures in Word” at:

http://support.microsoft.com/kb/826845

and

http://support.microsoft.com/kb/826862

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Question Info

Last updated October 5, 2021 Views 276 Applies to: