dwm memory leak with Office 2013 on a dual monitor system

When I have a window from the office 2013 suite active on my secondary monitor, it causes dwm.exe to use far more memory than it should, and when working with large files (eg, a 60-page report or a 60-slide presentation), this often leads to windows detecting low memory and then automatically disabling aero. I notice that this issue only occurs while the document is stationary - if I move it around on the screen or scroll up/down within a document/slide show, the memory usage will drop considerably (to close to the base usage, around 50MB) before rising again.

Is there a known fix for this issue (apart from just not using office on my secondary monitor - I often have two office windows open at once etc.)?

I have 8gb RAM installed on a system with Windows 7 64x, and aero is disabled when dwm.exe reaches about 1.5GB ram usage.

Answer
Answer

Hi,

Thank you for posting your query in Microsoft Office Community.

Let's try the following steps and verify the result:

1) Open Word > go to
File> Option > Advanced > Display and check Disable hardware graphics acceleration > OK > OK.

2) Now restart Word and verify the result.

Reply with the result and I'll be happy to help you further.

Thank you.

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Last updated October 5, 2021 Views 435 Applies to: