Hi,
I have a single domain client who's Word and Outlook crash only when copying and pasting information from one particular website. Below is what I have tried and event log crash report. Has anyone come across this? Thank you in advance.
Windows 7 64bit
Office 2013
All Microsoft updates have been applied
1. Copy and pasted from other websites
2. Internet Explorer 10: All history and cookies deleted (Preserve favorites website data unchecked)
3. logged in with my network account
4. Normal.dotm recreated from roaming profiles directory
5. Local and network profile recreated
6. Tested on my own computer with no issues
7. Replaced PC
For now. I have provided the client with a workaround: Right-mouse Paste special "paste as text only"
Log Name: Application
Source: Application Error
Date: 2/13/2015 11:51:29 AM
Event ID: 1000
Task Category: Application Crashing Events
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: WINWORD.EXE, version: 14.0.7134.5000, time stamp: 0x541c2dcc
Faulting module name: mso.dll, version: 14.0.6129.5000, time stamp: 0x5082efbe
Exception code: 0xc0000005
Fault offset: 0x001025d6
Faulting process id: 0x15ec
Faulting application start time: 0x01d047acb8c5be62
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\office14\mso.dll
Report Id: 8e1129b5-b3a0-11e4-8ff8-180373394466
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-13T16:51:29.000000000Z" />
<EventRecordID>21727</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>14.0.7134.5000</Data>
<Data>541c2dcc</Data>
<Data>mso.dll</Data>
<Data>14.0.6129.5000</Data>
<Data>5082efbe</Data>
<Data>c0000005</Data>
<Data>001025d6</Data>
<Data>15ec</Data>
<Data>01d047acb8c5be62</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE</Data>
<Data>C:\Program Files (x86)\Common Files\Microsoft Shared\office14\mso.dll</Data>
<Data>8e1129b5-b3a0-11e4-8ff8-180373394466</Data>
</EventData>
</Event>