Product: MS Word 2013 (via MS Office 365 Subscription Small Business Premium - not an option in the list of products)
Using Table of Figures and Insert Caption: I created a new caption "Label" (value "Fig."), and created a set of captions for figures. I confirmed use, format, and ability to create a Table of Figures, by inserting Table of Figures at end of document. I saved the document, but did not save changes to Normal.dot, and closed the document. When I returned to the document, it appears that the label "Fig." is gone. I can continue to update the table, but the label ("Fig.") is missing. Insert Table of Figures results in the inserted value "No table of figures entries found". (Despite the fact that I can SEE the captions.)
I can insert NEW captions using a NEW label. The NEW label starts at sequence value 1. There are instructions for setting the Sequence number (using the "/r" switch in the code macro. This seems to work about 50% of the time - it works inconsistently. I can even create a NEW label with the same string value as the previous one ("Fig.") but Insert Table of Figures only inserts any newly created captions - and does not pick up the old ones. (I note that when I look at the macro code for the old "Table of Figures" table it shows the code as "{TOC \h \z \c "Fig. "} (with space after the "Fig."), and the value "Fig." is italicized. When I create a NEW label with same apparent value, the string "Fig." is not italicized. I do not see any way to italicize or set style on the actual label in label creation. My guess - and its only that - is that MS Word keeps the Labels in the Normal template (why? I don't know, and thus not saving 'normal' resulted in the label being lost - and the list of Captions being orphaned.) If I delete the old table of figures, I cannot recreate it - but I can keep it and it will update correctly. Not a good solution as this is a living document.
So, the questions are:: Is there a way to tell MS Word to (a) continue to use the existing figure captions and to continue the sequence? Or create a new sequence, and caption set, but include the existing. Advice? Help?
(As an aside, I attempted to get phone support on this question as Small Business Premium Subscription is a 'supported' product. 2 hours, 7 phone calls, 2 chats, 1 dropped remote session (with no call back - after
getting my # and promising to) and 2 dropped 'transfers' later (after also getting my phone number), I gave up. Some of the most abysmal technical support interaction I've ever experienced and at this point we've all experienced some pretty bad interactions.
I couldn't even get to someone that knew enough to look at this, much less solve it or contribute to a solution - or even just acknowledge that its a bug. Microsoft ? I knew you when you were at least smart if not cool. You got to try harder!)