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Can't open Word files that other people send to me

I am running Office 2013 on Windows 8.1.  When someone sends me a .docx file in mail and I try to open it (either by clicking on it in the mail message or by saving it to a directory where I have my other documents and then trying to open it from Word), I get an error message something like this:

Word experienced an error trying to open the file

Check permissions

Make sure you have sufficient memory and disk space

Try opening with the text recovery converter.

This happens no matter who sends me a docx file and other people who receive the file are able to open it.  I'm having no problem opening my own files or opening other attachments, such as photos that people send me.

Answer
Answer
Try saving the file to the local drive and then right click on it and select Properties and then click on the Unblock button.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Question Info

Last updated March 26, 2024 Views 5,275 Applies to: