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Can't open docm - error message - the name in the end tag of the element must match the element type in the start tag

I have a 2013 word document that is a docm that I can't open and get the error message the name in the end tag of the element must match the element type in the start tag. Can any one tell me how to fix this?

Thanks

Answer
Answer

See the KnowledgeBase article “You receive an "end tag" error when you open Word 2007 or 2010 files” at and use the Fixit tool:

http://support.microsoft.com/kb/2528942

if that doesn't fix it for you, if you put a copy of the original document in a public folder on your OneDrive and post a link to it back here, there are a number of people who subscribe to this forum who have been able to retrieve data from documents for others who have had similar problems.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Question Info

Last updated October 1, 2021 Views 671 Applies to: