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Cannot insert jpeg picture. Message: picture created in Package.

Running Windows 8.1.  Suddenly Word won't accept jpegs, apparently created by "Package," that older versions accepted.  Do I add this app called Package?  How do I do that?  What picture formats will the new Word accept? 

Also, in this new system I have no idea how to find out what version was installed for me, so when I select "Office Products"  I have no idea what I am doing.

Hello Sue,

Before we proceed, I need some more information to help you better:

1) How are you trying to insert the pictures in Word 2013 (include complete steps)?

2) What is the function of 'Package' application? Is it compatible with Office/Word 2013?

3) Does Package work in other Office applications?

4) Can you insert pictures from Office applications through Insert > Pictures option?

I look forward to your reply to assist you further.

Thank you.

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I am using Word, insert, picture.  Then I select the picture from a file - it is jpeg.  Word tells me it cannot insert the picture and that the picture was created in "Package."  I don't know what package is.  I have never heard of it before.

Word doesn't do this all the time.  The picture was scanned several years ago.  I have inserted it in older versions of Word with no trouble.

Thanks for your help.

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If you want to send me a copy of the picture, I will try and investigate the issue.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated October 5, 2021 Views 51 Applies to: