Bought the wrong program. Can I redeem it?

I'm using Mac. I tried to install Word into my Mac. But, unfortunately, I bought the wrong program. I actually MUST buy Word for Mac, but I accidentally bought Word for Office. Can I redeem it? What should I do?

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Answer

Rohn007

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Please confirm EXACTLY which Office bundle you bought. If you have one of the "Office 365" bundles, like "Home Premium", then you have not problem.

If you did buy one of the "Office 2013 ?? "bundles, like "Home and Student" you will have to go back to the store your bought it from for an exchange.

Microsoft North American Retail Product Refund Guideline

http://support.microsoft.com/kb/2804532 - Manage Office 365 / 2013 Billing Options

https://www.microsoft.com/mscorp/productrefund/refund.mspx

NOTE: Print out this page and show it to the store!

Hit them in the bottom line by “voting with your feet”, ask for your money back.

2013 MS License Terms Specific to Refunds:

<snip>

O. SUPPORT AND REFUND PROCEDURES

Microsoft provides limited support services for properly licensed software as described at support.microsoft.com/common/international.aspx .

If you are seeking a refund, and you cannot obtain one where you acquired the software, contact Microsoft for information about Microsoft’s refund policies. See microsoft.com/worldwide, or in North America, call (800) MICROSOFT or see microsoft.com/info/nareturns.htm.

</snip>

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Bought the wrong program. Can I redeem it?

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