Background installation ran into a problem

Hello,

I just bought the Word 2013 version. And everythings starts installing normaly
At approximatively 75%, something pops out and says:

Background installation ran into a problem
please make sure you're still connected to the internet, or try etc....


I just read everything about it. I run the fix it (opened it from the desktop).
I turned off my firewall.

In the beginning. It didn't wanted to start the installation. Now, at least, it goes to 75%... why... After this pops out. It strangely continues loading in the background. Then it finishes at 100% and that's it. But the error window is still there. I tried it several times and it is always the same.

Ok here are some additional things. I have the White Label Office installed, as well as the Outlook App.

I didn't used ANY product like Microsoft Office before.

In the folder Programms (x86)/ Microsoft Office / Office 15/ 
I found a SLERROR.XML and 5 out of the million lines are like this:

<err0xC004D30D>The security processor has reported that the secure timer name is too long.</err0xC004D30D>

<err0xC004D30E>The security processor reported that the trusted data store is full.</err0xC004D30E>

<err0xC004D309>The security processor has reported that the machine has gone out of hardware tolerance.</err0xC004D309>

<err0xC004D307>The security processor reported that the maximum allowed number of re-arms has been exceeded.  You must re-install the OS before trying to re-arm again.

<err0xC004D307>The security processor reported that the maximum allowed number of re-arms has been exceeded.  You must re-install the OS before trying to re-arm again.


Please give me some help on that, I start beeing frustrated...

All the best,

Alex
See ""Something went wrong" error when you install Office 2013 or Office 365" at:

http://support.microsoft.com/kb/2827031/en-us

and, if necessary http://support.microsoft.com/kb/2822317


Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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I already followed These steps. Didn't work.

And the most of what is written in the other list I've done too.

 

Does it have nothing to do with the Outlook App or White Label Writer?

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I tried every single step and it doesn't seem to work.
It fun strange because suddenly, it was loading all the Word and after approx. 1 hour the same, an error...
Does anyone have some other suggestions?

The Asus I bought had a small Office on it, but I never installed it. Maybe this is a problem too?

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You should remove the trial version that was on the computer when you obtained it.

 

Remove all traces of the Office  installation by running the fixit from the following article:

http://support.microsoft.com/kb/2739501

and then reinstall Office or download and install it by logging into
www.office.com/myaccount with your registered email address and click Install Office.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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I didnt bought Office, I bought the standalone from Word 2013 for 79$
And there is no trial / demo for the standalone of Word 2013 so I could use my serial.

No something happened. It loads to the end, then it starts the streaming of Word. (Ca. 30 min.) and close to the ending it says that an error has occured. It is a problem with the cloud or with my computer...??


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What do you mean by a "small Office"?  It is that which you should remove.
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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This is already away since a long time. I uninstalled it with the fix it.
I was googling more and it seems to be a problem with some COM thinks or with some ADD-Ins.
Any suggestions on that?

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Last updated October 5, 2021 Views 899 Applies to: