All Office Apps Work Except Word 2013

A lot of problems with Office 2013 are caused by third party (non-Microsoft) applications.  This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

For the error message Error: "Microsoft Office cannot verify the license for this product." See:

http://support.microsoft.com/kb/2797062/en-us

Refer to the following website for information on repairing Office 2013\365:

http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

See Office 2013 install woes - http://office-watch.com/t/n.aspx?a=1834

See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

http://support.microsoft.com/kb/2813143

Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

http://support.microsoft.com/kb/2811180/en-us/

Try to run word in safe mode by typing winword/safe.

If thatdoes not helpthen, in the search box type winword --> Word 2013 will be displayed --> right click on it --> Select Properties --> Go to the compatibility tab --> Check to see if there is a check mark next to compatibilty mode.

If it is checked then uncheck it and then uncheck the option of Run as Administrator if its checked.

Now run the word

Also see my response in

http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013.  See:

Office programs may crash with the FineReader add-in installed at:

http://support.microsoft.com/kb/2755838

Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

Also see: http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReplyand

http://answers.microsoft.com/en-us/office/forum/office_home-word/word-and-excel-2013-crashing-on-windows-7/5389390c-e989-4c8e-8fe0-62673f1410ce?page=4#LastReply

It appears that there may be some hardware incompatibilities as well.  If you have the NVIDIA driver NVWGF2UM.DLL, try renaming it as: NVWGF2UM.oldas was mentioned in:

http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.  It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOT\Word.Document.12\shell\Open and deleting the ddeexec key.

The ddeexec can also be deleted from

HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open.

That fix is described at ...

http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html

It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.

If you have a Canon 8350 printer, try using the Canon MF8000 UFRI LT XPS driver as detail in the post by Riad Amstha on April 14 in the thread at:

http://answers.microsoft.com/en-us/office/forum/office_365hp-word/office-2013-crashes-with-canon-8350-printer/e2bf6530-92e0-47ef-b6ec-e803a91793d0?page=3#LastReply

For the problem of nothing appearing when you start typing in a blank document in Word in Office 365 Home Premium, and you hear a bell sound with each keypress, but no characters appear, disable the SMARTInk add-in for an interactive whiteboard.

Hi,

Thank you for posting the question in Microsoft Community.

I need more details to assist you with the issue:

Do you have dual monitors?

Try the steps below and check if it helps:

Check if you are able to access the Word application from the program files location.

· Hold Windows key + R.

· In Run window type or copy and paste the following command %programfiles%

· Go to Microsoft Office, Office 15 and look for Winword.exe.

You may also create the short cut for the application on to the desktop and then try the steps below and check if it helps:

Once you find Winword.exe in the program files location, you need right click on it and click create shortcut.

Go to the desktop and then follow the steps below:

1. Right click on the Word short cut icon and select "Properties." A new window will appear with options specific to Microsoft Word.
2.  Click on the tab labeled "Shortcut." There will be a field labeled "Run" with the options of Maximized, minimized, and normal window. Select the "Maximized" option. Click "Ok" and the properties window will close.
3. Close Word if it hasn't been closed and restart. The program should now open all documents in maximized windows.

If the above steps fail, you may also start the computer in clean boot mode and check if Word opens in full screen mode.

Refer to the link below to know how to start the computer in clean boot mode:

http://support.microsoft.com/kb/929135

Note: Ensure to restart the computer to normal mode (Step 3 in the above link) once the troubleshooting is complete.

Clean boot is performed to disable all startup programs and 3rd party services on the computer and check if they are conflicting with the Office program. If so, you may disable the unwanted software which conflict with the suite or update the same.

You may also refer to the link below which discuses about the similar issue:

http://support.microsoft.com/kb/921541

Let us know the result.

Thank you.

Hi, thanks for the feedback. 

I tried both suggestions, but neither works. Winword.exe will not open fully, and when I ran a clean boot, the program still would not open fully.

If it's not caused by another application or service interference, what else might be the issue?

Other thoughts?

PS. No, I don't have dual-monitors. Forgot to say that on the front side. :)

I would be very surprised if the type of computer made any difference.  Not so however about some of the bloatware that it may have been installed by the manufacturer.

See the Article “Why can’t I start my Office 2013 application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

I have tried all that with no success. Uninstalling and reinstalling does not fix the problem.

At this rate, is the only option left to demand my money back and use a different word processing software? This should NOT be this difficult.

Hi,

Thank you for replying.

Create a new Windows user account and check if the issue persists.

http://windows.microsoft.com/en-US/windows-8/create-user-account

Let us know the result.

Thank you.

Hi,

Thank you for replying.

Create a new Windows user account and check if the issue persists.

http://windows.microsoft.com/en-US/windows-8/create-user-account

Let us know the result.

Thank you.

I opened it in my guest account and that worked fine. What does that mean? would it have something to do with my account being a Microsoft account?

Hi Christopher,

Thank you for replying.

1. What happens while opening it in the original account, do you get any message?
2. Have you tried any troubleshooting steps?

Post the required details so that we can further assist you.

Thank you.