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Outlook 2013 showing "sent" email as "draft" item in "Sent" folder.

I have updated from Outlook 2010 to Outlook 2013 and able to configure my IMAP email account without much problem. 

However, facing serious issued with the Sent Items. 
I am able to compose and send email. 
Email is received by the recipient. 
Sent message move to "Sent" folder (IMAP) BUT it shows as a draft in "sent" folder. 
No time stamp of sent message, No options to reply and forward. 
Instead, it shows as a draft ready for further editing and sending..... 

Please guide. 
OutThanx

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Hi Aslam,

 

Do you face the same issue if you log on to webmail?

If no, you may remove and re-add the email account in Outlook and check if it works fine.

 

If the above the steps fail create a new Outlook profile using the article below and check if it resolves.

http://support.microsoft.com/kb/829918

 

I hope this helps. Let us know if you need further assistance.

Thank you.

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Hi Aslam,

 

Do you face the same issue if you log on to webmail?

If no, you may remove and re-add the email account in Outlook and check if it works fine.

 

If the above the steps fail create a new Outlook profile using the article below and check if it resolves.

http://support.microsoft.com/kb/829918

 

I hope this helps. Let us know if you need further assistance.

Thank you.


Thank your for your response. My reply is below:

 

- Sent items are showing at webmail too.... but in draft form as in Outlook.

- I have already removed and recreated my email account but no improvement.

 

Rgds,

AG

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I've exact same problem. This happens only on Outlook 2013 64 bit in IMAP connection in my case. 

From the outlook logs I could make out that it is happening because outlook issues Append command with \DRAFT flag as following.  

 Raw (01): vs8c APPEND "Sent Items" (\Draft) "12-Jun-2013 04:42:00 +0530" {2669} 

I am trying  to find out what is causing outlook to change it's behavior.  Seems Bug in Outlook 2k13 x64 ?  

*******Here are outlook troubleshooting logs until it issues Append command**************  

MAP: 17:00:07 [db] Setting internal codepage to 1200

IMAP: 17:00:07 [db] Connecting to '10.210.140.76' on port 143.
IMAP: 17:00:07 [db] OnNotify: asOld = 0, asNew = 4, ae = 0
IMAP: 17:00:07 [db] OnNotify: asOld = 4, asNew = 5, ae = 2
IMAP: 17:00:07 [db] OnNotify: asOld = 5, asNew = 5, ae = 4
IMAP: 17:00:20 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:20 [rx]  * OK The Microsoft Exchange IMAP4 service is ready.
IMAP: 17:00:20 [tx] 4kcw CAPABILITY
IMAP: 17:00:20 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:20 [rx] * CAPABILITY IMAP4rev1 OVID STARTTLS AUTH=PLAIN IDLE NAMESPACE
IMAP: 17:00:20 [rx] 4kcw OK CAPABILITY completed
IMAP: 17:00:20 [tx] LOGIN command sent
IMAP: 17:00:20 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:20 [rx] utsy OK LOGIN completed.
IMAP: 17:00:20 [tx] wbw8 IDLE
IMAP: 17:00:33 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:33 [rx] + IDLE accepted, awaiting DONE command.
IMAP: 17:00:33 [tx] DONE
IMAP: 17:00:33 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:33 [rx] wbw8 OK IDLE completed.
IMAP: 17:00:33 [tx] tur2 SELECT "Junk E-Mail"
IMAP: 17:00:34 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:34 [rx] * 0 EXISTS
IMAP: 17:00:34 [rx] * 0 RECENT
IMAP: 17:00:34 [rx] * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
IMAP: 17:00:34 [rx] * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
IMAP: 17:00:34 [rx] * OK [UIDVALIDITY 237] UIDVALIDITY value
IMAP: 17:00:34 [rx] * OK [UIDNEXT 1] The next unique identifier value
IMAP: 17:00:34 [rx] tur2 OK [READ-WRITE] SELECT completed.
IMAP: 17:00:34 [tx] cpcn IDLE
IMAP: 17:00:34 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:34 [rx] + IDLE accepted, awaiting DONE command.
IMAP: 17:00:36 [tx] DONE
IMAP: 17:00:36 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:36 [rx] cpcn OK IDLE completed.
IMAP: 17:00:36 [tx] yc9n SELECT "Sent Items"
IMAP: 17:00:36 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:36 [rx] * 1 EXISTS
IMAP: 17:00:36 [rx] * 0 RECENT
IMAP: 17:00:36 [rx] * FLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)
IMAP: 17:00:36 [rx] * OK [PERMANENTFLAGS (\Seen \Answered \Flagged \Deleted \Draft $MDNSent)] Permanent flags
IMAP: 17:00:36 [rx] * OK [UIDVALIDITY 218] UIDVALIDITY value
IMAP: 17:00:36 [rx] * OK [UIDNEXT 311] The next unique identifier value
IMAP: 17:00:36 [rx] yc9n OK [READ-WRITE] SELECT completed.
IMAP: 17:00:36 [tx] sxjw UID STORE 310 +FLAGS.SILENT (\Deleted)
IMAP: 17:00:36 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:36 [rx] sxjw OK STORE completed.
IMAP: 17:00:36 [tx] bibb EXPUNGE
IMAP: 17:00:36 [db] OnNotify: asOld = 5, asNew = 5, ae = 3
IMAP: 17:00:36 [rx] * 1 EXPUNGE
IMAP: 17:00:36 [rx] * 0 EXISTS
IMAP: 17:00:36 [rx] bibb OK EXPUNGE completed.
IMAP: 17:00:36 [tx] pfsm APPEND "Sent Items" (\Draft) "11-Jun-2013 16:57:00 +0530" {2663}

***************************************************************************************************************

Other Observations - 
1. Email  displays properly in OWA 
2. Issue is not obseved with Outlook 2K10 x64 and Outlook 2K13 x86 
3. I don't think this issue has anything to do with profile as I am able to replicate this on different machines
4. Issue is observed on Windows 7 & B both. 

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Same problem with Win 7 and Office 32 bit.

 

To be more precise, the emails appear in the Sent folder but they are not removed form the Drafts.           

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Same problem with Win 7 and Office 32 bit.

 

To be more precise, the emails appear in the Sent folder but they are not removed form the Drafts.           


Peter, 
I think your scenario is different.  In our case email we don't save email in Draft folder instead the problem is email displays as draft in Sent Item folder of sender. 

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Has anyone found a fix for this issue?

 

I'm running Outlook 13 x64 with one account set up as IMAP on four different devices (desktop, laptop, tablet and phone). I am on the laptop right now, and there are quite a few messages that I sent from the desktop that are showing as drafts in the Inbox of the laptop. The curious thing is that not all sent messages from the desktop are showing, just some. I have not been able to determine if there is any commonality between the messages that are showing in the drafts folder.

 

Any help would be appreciated!

 

John

 

 

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Welcome to the club !
I've created a Support ticket for this issue.   MS TSE is investigating this issue.  I've provided logs number of times but root cause is not yet found. I am asked to provide troubleshoot logs again.

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Welcome to the club !
I've created a Support ticket for this issue.   MS TSE is investigating this issue.  I've provided logs number of times but root cause is not yet found. I am asked to provide troubleshoot logs again.

Any update on this issue? I'm still experiencing the problem. Anyone else?

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Welcome to the club !
I've created a Support ticket for this issue.   MS TSE is investigating this issue.  I've provided logs number of times but root cause is not yet found. I am asked to provide troubleshoot logs again.

Any update on this issue? I'm still experiencing the problem. Anyone else?

Any update on this?  I've just started seeing this issue with email accounts on our server.

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Many messages, apparently all sent items are appearing in the "drafts" folder. This started only some time after installing outlook, with only a few random items. Now it seems to transfer as many items as there are, i.e I get hundreds of itmems appearing in "drafts" daily. I have removed and re-added my gmail account, but the problem persists

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Last updated October 31, 2023 Views 54,002 Applies to: