Outlook 2013 New Contact Group Greyed out

I am a new user of Outlook 2013. Before this I was using online outlook.com. When I installed Office 365, outlook seemed to have set everything up fine. However, I want to create a simple contacts group for my email but the button for "New Contacts Group" is greyed out - in People> Home. It seems there should be an obvious solution to this but I can't find it.
Answer
Answer

Contact groups are not supported by Outlook.com accounts. Groups which are created on the Outlook.com website become categories in Outlook.

 

While you can continue to use categories in Outlook, they sadly won't be synching back as groups to Outlook.com. For now, it is recommended to continue to do all group mutations via the Outlook.com website rather than via Outlook itself.

Robert Sparnaaij [MVP M365, Outlook and Exchange]
https://robert365.com

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Answer
Answer

The following describes why you couldn't find the solution

 

You cannot create Outlook 2013 Contact Groups when connected to an EAS account
http://support.microsoft.com/kb/2811596?wa=wsignin1.0

 

 

Karl Timmermans [Outlook MVP 2012-2018]
http://www.contactgenie.info

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Last updated November 9, 2022 Views 94 Applies to: