Hi silverliebt (and all),
I have the exact same problem. I believe it's a bug with the new Outlook 2013/2016 and IMAP accounts. For nearly ten years I've been using Outlook 2007 on Windows Vista, never any problems. About a month ago I decided to upgrade to Windows
10 (bought a retail copy on a USB drive), and Office 2016 (got a free version from my university, academic license), and it's been nothing but trouble with this problem. I'm still using the same IMAP email accounts that I've been using for well over a decade,
and the same exact configuration that I've had on Outlook 2007/Windows Vista for all those years. Here's the problem detail:
- Reply to an email in my Inbox (IMAP folder), and proceed to type out the reply in the reading pane.
- After about 30 seconds, Outlook auto-saves a copy as "DRAFT" (in my Inbox), and the message is thus flagged as draft
- I now have a copy of the unfinished/unsent reply in my "Drafts" folder, as well as in my "Inbox". This is part of the new Outlook design, where email messages (replies, forwards) are typed right in the reading pane, not in a separate message window.
Therefore Outlook keeps the open "DRAFT" copy in the Inbox reading pane.
- I continue to type the message, and then I click "Send" when done
- The message gets sent successfully, and a copy appears in my Sent Items
- When I go back to my Inbox, my reply is open again, just as I had typed it out, and waiting for me to press "Send". It's basically like I just typed out the reply but haven't sent it yet.
- I can click "Send" yet again, and another copy gets sent, goes to my Sent Items, but the reply is, once again, open in the inbox as a "DRAFT", awaiting for me to click "Send".
- I can go on and on re-sending, filling up my recipient's inbox full of the same reply message, but the "DRAFT" reply never goes away.
A few potentially important things to note...
- This only occurs if Outlook auto-saves the reply as a DRAFT. If I type the reply fast enough, and hit the "Send" button before it auto-saves a draft copy, then there's no problem.
- When a DRAFT copy gets auto-saved, the DRAFT copy shows up on the IMAP server
but in the Inbox folder as well as the Drafts folder, and thus I can see and access it on my other devices, such as my Win10 laptop (original message done on my Win10 desktop), my Blackberry Q10 phone,
any one of my four Android tablets, and my webmail service.
I believe that is where the problem lies, when Outlook stores a copy of the draft on the IMAP server but in the Inbox.
Basically, I believe it's a programming glitch between the new Outlook design (where replies and forwards are typed right in the reading pane and drafts are kept in the Inbox). Here are the reasons behind my reasoning:
- The same exact problem occurs with Apple/Mac mail, according to what I've read online. The
solution is to disable the Mac email program from storing a copy of the draft email on the server (draft copies stored locally only). This has the disadvantage that drafts can only be accessed on the originating computer,
and are not accessible on other devices, but that's not really an issue since not many people would start typing an email, stop, and then continue on another device. Most people would simply finish and send the email before switching devices. Unfortunately,
I could not find any option anywhere in Outlook 2016 to disable the uploading of draft emails on the IMAP server.
- With Outlook 2007, draft versions (unfinished/unsent) of emails would not appear in the Inbox on my other devices. They would only appear after being completed and sent (and thus they would be in the "Sent Items" IMAP folder, available
on the server and on all devices).
- I can therefore conclude that the uploading of unfinished/unsent ("DRAFT") emails onto the IMAP server's Inbox folder is what is causing the problem at hand. What is likely the root cause is that there is a programming glitch, where
Outlook is not properly informing the IMAP server to delete the DRAFT version from the server-side inbox folder once the email is completed and sent.
Lastly, I should also note that this problem is intermittent. Sometimes drafts get cleared when I send the message, sometimes I get this problem (where the draft gets "stuck" despite sending the message repeatedly).
Anyway, I apologize for this post being so long and detailed, and for all the bolding. I just wanted to make sure that my point is clear, since I'm pretty confident that this is the root of the software bug with the new Outlook design and IMAP protocol.
Basically, I'm hoping that someone at Microsoft will read this and Microsoft will finally start working on this bug.
Cheers all.