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Contacts lose their Categories in Outlook 2013

Hi,

 

I set up All my contacts in Outlook 2013 and assigned them ALL categories and then sync to Outlook.com .  The contacts came across but NOT the categories.  I then manually setup the groups in Outlook.com and assigned the correct contacts to mirror what I had in Outlook 2013.

 

About 75 contacts in Outlook 2013 loose their categories.  These appear to be the ones where I did not set up a name as they are a company and the 'file as' field is set up as a company.  The contacts which lost their category now have the 'name' field populated by the company name.  Outlook.com contacts are still in the groups they were assigned to.  OK.  So I then went through and reassigned the category.

 

Everything is fine for a few days.  Then they lose their category again?  This has happened 4 times now.

 

How can I stop this happening and keep the category in the contacts in Outlook 2013?

Answer
Answer

I prefer keeping companies and people separate. After a Live Chat with MS, I managed to fix all. Method was (1) Add Contact in Outlook.com. (2) As soon as it syncs, Company name disappears in Outlook.com, Outlook, and S6 phone; so reaccess Outlook.com, select "Edit", add the Company name back, and Save. (3) In Outlook, double-check  "File As" and Save.

Other findings. Where I had multiple names affiliated with the same company, things got trickier. I created a "main record" containing, say, Company Name, main phone, and address. After this "main record" was created & edited in multiple steps (per paragraph above), I next created employee-specific record #1 (with, say, the individual's unique e-mail, his home address, his mobile #). Then created employee-specific record #2, etc.

Trial & error showed I couldn't duplicate phone #s (my Outlook 2010 setting allows but records rolled back if I did, presumably from back-end edits). Also, if I edited multiple contacts for the same company in Outlook.com back-to-back, the records already created for that company would fall over; trick for that was to go SLOWLY, fix one record at a time (in stages) before proceeding to next.

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Last updated March 13, 2023 Views 2,868 Applies to: