Automatic Replies (Out of Office) Not Working

Using Outlook 2013 and Windows 8 or 8.1 connected to exchange 2007 server, I am getting Your automatic reply settings cannot be displayed because the server is currently unavailable. try again later. This is happening to several people in the office. It seemed to be working fine for everyone since installing Outlook 2013 earlier this year, but it seems that maybe since the last office update this is happening. I tried some of the fixes online such as deleting credentials from user accounts and another fix suggested it was a proxy server issue, but we don't use a proxy.

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I am pretty sure it started when installing the latest 2013 update version 15.0.4551.1005. I have tried on 3 different computers and user accounts with this version and trying to open Out of office throws the error on all 3. I tried it now on an Outlook still on 15.04535.1511 and it works finel.

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That is indeed a known issue for that update in combination with Exchange 2007. Requesting free/busy information and managing your rules can be troublesome as well. A fix is scheduled to be released on December 10.


The recommended workaround is to use OWA to enable/disable the Out of Office Assistant instead. As this is a security update, uninstalling it is not a recommended approach in this case.

Robert Sparnaaij [MVP-Outlook]
https://www.howto-outlook.com
https://www.msoutlook.info

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HI,

 

I have an Exchange Server 2010 running on Windows Server 2008 and I am experiencing a similar issue. It appears only to affect Outlook 2013. 2010 and 2003 users seem to be OK.

 

From about 2 weeks ago, users are unable to open their Out Of Office settings and receive the message: "Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later"

 

I have CTRL clicked the Outlook icon in the taskbar and run the test email auto configuration check from the affected PCs. All tests seem to run fine and the log tab displays the xml results as expected.

 

When I check installed updates on the PCs, I cannot see any recent Office patches installed, only Windows?

 

Any help would be appreciated.

 

Regards

 

John Yeomans

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Is there an associated KB article on this or hotfix that can be requested?

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Is ASP.NET Role Manager enabled on the Exchange server?  See http://support.microsoft.com/kb/2328735.  Are you employing Client Access Servers and are your Exchange credentials different from your Windows credentials?  See http://support.microsoft.com/kb/970123

 

Since these are quite specific and older, I'm uncertain they'll address your issue, but I thought I'd suggest them.

Brian

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That is indeed a known issue for that update in combination with Exchange 2007. Requesting free/busy information and managing your rules can be troublesome as well. A fix is scheduled to be released on December 10.


The recommended workaround is to use OWA to enable/disable the Out of Office Assistant instead. As this is a security update, uninstalling it is not a recommended approach in this case.

Hello,

We had the same issue. We installed the updates we received from Microsoft.
The update didn't fix anything.

Please advice.

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These 2 updates caused the problem.

 

Office 2013

Security Update for Microsoft Outlook 2013 (KB2837618) 32-Bit Edition

Update for Microsoft Office 2013 (KB2837643) 32-Bit Edition-

 

Uninstalling them did not fix the problem.

I restored my computer to a time before these updates were installed and problem solved.

 

I hid these updates from installing and have had no more issues with this.

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After searching a lot how to fix that issue... I've found a wrong parameter in the mail configuration. (control panel / mail / email accounts) in the connection - Exchange proxy Settings, the url was wrong...

I hope that can help some of you.

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Tried entering a proxy setting URL that pointed to our OWA without any success.

Mr. and Mrs. Microsoft, what's going on???  How does ones configure 'Out of Office' messages within Outlook 2013?

John

john

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Tried entering a proxy setting URL that pointed to our OWA without any success.

Mr. and Mrs. Microsoft, what's going on???  How does ones configure 'Out of Office' messages within Outlook 2013?

John

Sad that nobody found an answer to this....

We have outlook 2013 on several computers and some are with win 10 (desktop) some with win 7.

Except my account (admin on office 365) all the others have the same issue...

I am puzzled and told people to do the out of office from the web interface via browser not from outlook...

I hope we can stay with this as a temporary solution and I am looking for a solution from outlook on the desktop.

I just wonder if some settings on office 365 have to be tuned by me (as admin) for the other users(?).

Thanks in advance MS for any solution which would work!

regards,

Teofil

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Last updated April 30, 2024 Views 39,942 Applies to: