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Word Comments bugs - can't see cursor in Review pane and when writing comment in Review pane the main text goes back to the top

I'm using Microsoft Word 2010. To insert a comment a use the Review tab - New Comment. This opens a Review pane at the bottom of the screen (I'm in draft view), which I type into but as I do so the main document text (which is visible in the top half of the screen) jumps to the top of the document. Is there any way to get it to stay where I was in the document, where I'm inserting the comment?

Also, if you try to edit comments in the Review pane, it not only jumps to the top again, but you can't see a cursor in the Review pane text. You just have to start typing and hope that you're in the right place.

This happens on every document I've tried it with

Hi,

Thank you for posting on Microsoft Office Word Community.

I would like to know if the issue occurs with specific document or with all the documents.

If the issue occurs with all documents then create a test document and provide us the step-by-step procedure of what exactly are you trying to perform in Word 2010 which will help us to analyze and assist you in better way.  

You may provide it by recording the problems steps using the ‘Problem steps recorder’ feature on the computer.

For Windows 7: http://windows.microsoft.com/en-US/windows7/How-do-I-use-Problem-Steps-Recorder

For Windows 8/8.1: http://answers.microsoft.com/en-us/windows/forum/windows8_1-winapps/how-to-use-steps-recorder-feature-in-windows-81/c6fc5d57-029a-42fc-9551-0554e8395fd8

Thank you.

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Thank you Nayana. I have created a test document. How do I send this to you?

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Thank you for the reply.

Perform the steps you’re trying to perform in the test Word document by recording it using the ‘Problem steps recorder’ as provided in the previous post.

Thank you.

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Yes, I've done that and have a file. Who do I send this file to? I'd rather not upload it here

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Hi,

Could you please respond with information of who to send the file to so that the issue can be resolved?

Thank you

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Open the zip file created by the Problem Steps Recorder and then copy and paste the text from that file into a message that you post back here.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Recorded Steps
 

This file contains all the steps and information that was recorded to help you describe the recorded steps to others.

Before sharing this file, you should verify the following:

  • The steps below accurately describe the recording.
  • There is no information below or on any screenshots that you do not want others to see.

Passwords or any other text you typed were not recorded, except for function and shortcut keys that you used.

You can do the following:

  • Review the recorded steps
  • Review the recorded steps as a slide show
  • Review the additional details
 
Steps
 
Previous Next

Step 1: (‎23/‎03/‎2015 09:36:11) User mouse drag start on "Position (Thumb)" in "Comments test.docx - Microsoft Word"

No screenshots were saved for this step.
 
Previous Next

Step 2: (‎23/‎03/‎2015 09:36:13) User mouse drag end on "Position (Thumb)" in "Comments test.docx - Microsoft Word"

No screenshots were saved for this step.
 
Previous Next

Step 3: (‎23/‎03/‎2015 09:36:16) User mouse drag start on "Position (Thumb)" in "Comments test.docx - Microsoft Word"

No screenshots were saved for this step.
 
Previous Next

Step 4: (‎23/‎03/‎2015 09:36:17) User mouse drag end on "Position (Thumb)" in "Comments test.docx - Microsoft Word"

No screenshots were saved for this step.
 
Previous Next

Step 5: (‎23/‎03/‎2015 09:36:19) User left double click on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

No screenshots were saved for this step.
 
Previous Next

Step 6: (‎23/‎03/‎2015 09:36:22) User left click on "Review (Tab Item)" in "Comments test.docx - Microsoft Word"

No screenshots were saved for this step.
 
Previous Next

Step 7: (‎23/‎03/‎2015 09:36:24) User left click on "New Comment (Button)" in "Comments test.docx - Microsoft Word"

No screenshots were saved for this step.
 
Previous Next

Step 8: (‎23/‎03/‎2015 09:36:26) User keyboard input on "Reviewing Pane (pane)" in "Comments test.docx - Microsoft Word" [CAPSLOCK ... CAPSLOCK ... CAPSLOCK ... CAPSLOCK ... BACKSPACE ...]

 
Previous Next

Step 9: (‎23/‎03/‎2015 09:36:55) User left click on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 10: (‎23/‎03/‎2015 09:36:55) User mouse wheel down on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 11: (‎23/‎03/‎2015 09:37:00) User left double click on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 12: (‎23/‎03/‎2015 09:37:03) User left click on "New Comment (Button)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 13: (‎23/‎03/‎2015 09:37:05) User keyboard input on "Reviewing Pane (pane)" in "Comments test.docx - Microsoft Word" [...]

 
Previous Next

Step 14: (‎23/‎03/‎2015 09:37:13) User left click on "Position (Thumb)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 15: (‎23/‎03/‎2015 09:37:14) User mouse drag start on "Position (Thumb)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 16: (‎23/‎03/‎2015 09:37:15) User mouse drag end on "Position (Thumb)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 17: (‎23/‎03/‎2015 09:37:15) User mouse wheel down on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 18: (‎23/‎03/‎2015 09:37:19) User left double click on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 19: (‎23/‎03/‎2015 09:37:21) User left click on "New Comment (Button)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 20: (‎23/‎03/‎2015 09:37:22) User keyboard input on "Reviewing Pane (pane)" in "Comments test.docx - Microsoft Word" [CAPSLOCK ... CAPSLOCK ... BACKSPACE ...]

 
Previous Next

Step 21: (‎23/‎03/‎2015 09:37:43) User left click on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 22: (‎23/‎03/‎2015 09:37:43) User mouse wheel down on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 23: (‎23/‎03/‎2015 09:37:50) User left double click on "Comments test.docx (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 24: (‎23/‎03/‎2015 09:37:51) User mouse wheel down on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 25: (‎23/‎03/‎2015 09:37:57) User left double click on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 26: (‎23/‎03/‎2015 09:38:01) User left click in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 27: (‎23/‎03/‎2015 09:38:04) User left click on "Reviewing Pane (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 28: (‎23/‎03/‎2015 09:38:10) User left click on "Reviewing Pane (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 29: (‎23/‎03/‎2015 09:38:12) User keyboard input on "Reviewing Pane (pane)" in "Comments test.docx - Microsoft Word" [... CAPSLOCK ... CAPSLOCK ...]

 
Previous Next

Step 30: (‎23/‎03/‎2015 09:38:36) User left double click on "Comments test.docx (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 31: (‎23/‎03/‎2015 09:38:38) User left click on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 
Previous Next

Step 32: (‎23/‎03/‎2015 09:38:39) User mouse wheel down on "Microsoft Word Document (pane)" in "Comments test.docx - Microsoft Word"

 

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Additional Details
 

The following section contains the additional details that were recorded.

These details help accurately identify the programs and UI you used in this recording.

This section may contain text that is internal to programs that only very advanced users or programmers may understand.

Please review these details to ensure that they do not contain any information that you would not like others to see.

 

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Thanks Doug. Note that it doesn't show the screenshots

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Hi,

Could you please supply any updates on whether you need any more information or how I can fix this?

Thanks

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Question Info

Last updated October 10, 2024 Views 1,970 Applies to: