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Word Cannot open file because the file format does not match the file extenson

Hi I was running grammerly through my word document, and for some reason the file went strange , and I was unable to move the mouse across the screen. In the end I decided to reboot my computer to find the above, this is a file I desperately need and need to open as soon as possible. I have scanned my pc and it has no viruses, so I cannot understand why this happened in a split second. Can you please help? I also looked online for an alternartive solution, but they seem complicated so can you please explain it to me in the simplest way possible?

regards

Jodie

If you send me a copy of the file, I will see what I can do with it.

Did you shut down Word before re-booting your computer?  If you did not, you should have been offered an auto-recovery version of the file, though Grammerly may have interfered with the process of creating such a file.

It would be prudent to make a backup copy of any important file before subjecting it to any third-party application such as Grammerly.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated October 5, 2021 Views 560 Applies to: