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Word 2010 track changes reviewing pane appears over text

An office 2010 document, written on a PC (Windows 7 home premium) with track changes turned on, has been sent to a collegue who uses a Mac.  The document has then been returned with another set of changes and comments.  The laptop on which the document was written was purchased in Ireland and the editing has been done in Australia.

When a comment is clicked parts of the returned document disappear under either: blue grey 'highlights' see example 1, a black block, see example 2; or if the reviewing pane is showing the display of the reviewing pane itself, see example 3.

This behaviour is not consistent.  One or other or none of the above may occur when clicking on a comment.

The layer appearing on top of the document disappears if scrolled off the screen and back, although sometimes it reappears in the same or different form.

The issue cannot be resolved by resaving the document with a new name or copying and pasting to a new file.  The document has been opened on several PCs in different locations, using Windows 7, Word 2007 and 2010 and the problem appears on them all.

Any suggestions as to how this problem might be overcome would be gratefully received

Rod Scoullar.

Example 1


Example 2


Example 3

Hi Rod,

 

I would need more information to assist you with the issue:

 

Does the issue occur while working on all Word documents or only with particular file?

 

You may also provide us a screenshot to understand the issue and help you better.

 

Let us try creating a new Word document for a test purpose, turn on the Track Changes and check if the same issue occurs.

 

Provide us more information to help us assist you further.

 

Thank you

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Girish,

I'm sorry the example screenshots did not attach to this question.  I resent the question attaching the screenshots a few minutes later.  This link will get you to that thread http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-20072010-track-changes-reviewing-pane/0dc20b7d-f8e2-478a-bab1-5a827800b12d.

The issue appears to be restricted to this document.  The document is a novel in the process of being edited by the publisher.  The document is about 90,000 words in length not including the edits.  There are two sets of edits in the document and it is important that both sets be retained.  The publisher's IT department had no success in resolving the problem.  It is possible to work on the document but the display issues make it much more time consuming.

It has been suggested that the file is damaged in some way.  This appears likely.  My attempts to save a clean file have failed.  An attempt to create two clean documents without edits by first rejecting all edits, saving, then accepting all edits, saving, then combining both documents, the edits noted in the differences, did not prevent the display problem.  Presumably the error was included along with the text.

Is there a possibility of creating a clean document or is the damage likely to be too embedded to be removed?

Rod.

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Last updated October 5, 2021 Views 757 Applies to: