I have been trying to customize the ribbon in Word 2010, initially by moving the default groups around within the default tabs. I moved groups in the Home tab first, and clicked OK to save the changes, which worked. I then selected the Page Layout tab, opened up the customization again, and moved groups in the Page Layout tab. When I clicked OK, these changes worked, but Word had reset the Home tab groups back to the installed defaults.
What does appear to work is to expand all the default tabs when in customization by clicking on all the + signs, when Word seems to remember everything I've done before.
I'm running a plain version of Word 2010 on Windows 7 with all the latest updates applied. There are no add-ins installed. Has anybody come across this, or have any suggestions about why its happening and how to solve it? I do not want to have to resort to learning XML, just use the UI.
