Word 2010 quick parts insert SharePoint label causes crash

Hello Paul,

Thank you for posting your query in Microsoft Office Community.

Provide additional information for better assistance:

1) Does Word crash with any error?
Check and post back the error log from Event viewer to know more information reason for crash:
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

2) Does Word crash only while trying to insert SharePoint labels? If yes, you may also post this query in following TechNet forum for better suggestion:
http://social.technet.microsoft.com/Forums/en-US/sharepointgeneral/threads

Reply with necessary information and I’ll be glad to further assist you.

Thank You.

Thanks Daniel. I found the following in the error log:

Log Name:      Application
Source:        Application Error
Date:          27/09/2013 14:29:54
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DOX-001-LTP1.doxeyforensics.local
Description:
Faulting application name: WINWORD.EXE, version: 14.0.7106.5001, time stamp: 0x520b38ed
Faulting module name: wwlib.dll, version: 14.0.7106.5001, time stamp: 0x520b390a
Exception code: 0xc0000005
Fault offset: 0x0000000000d8bda7
Faulting process id: 0x5ac
Faulting application start time: 0x01cebb85828814ef
Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office14\wwlib.dll
Report Id: e43f4992-2778-11e3-948f-a460f5f4b786
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-09-27T13:29:54.000000000Z" />
    <EventRecordID>21526</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DOX-001-LTP1.doxeyforensics.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>WINWORD.EXE</Data>
    <Data>14.0.7106.5001</Data>
    <Data>520b38ed</Data>
    <Data>wwlib.dll</Data>
    <Data>14.0.7106.5001</Data>
    <Data>520b390a</Data>
    <Data>c0000005</Data>
    <Data>0000000000d8bda7</Data>
    <Data>5ac</Data>
    <Data>01cebb85828814ef</Data>
    <Data>C:\Program Files\Microsoft Office\Office14\WINWORD.EXE</Data>
    <Data>C:\Program Files\Microsoft Office\Office14\wwlib.dll</Data>
    <Data>e43f4992-2778-11e3-948f-a460f5f4b786</Data>
  </EventData>
</Event>

Word has not crashed for any other reason so I will also post this to TechNet forum.

Paul

Hi Paul,

We have experienced the same issue:

Word 2010 32 Bit Crashes following inserting SharePoint 2007 Label via QuickParts

This issue was introduced by installing:

Security Update for Microsoft Word 2010 (KB2760769) 32-Bit Edition.

http://www.microsoft.com/en-au/download/details.aspx?id=40162

Simply uninstalling the Update resolved the issue for us.

It was reassuring to read your posts to realize that this was a general issue affecting multiple users and organizations.

I'll try to report this issue to Microsoft.

Ta, Ian Hearnes

Yes, that is the problem I get. I have not tried to uninstall any updates, not least as I don't want to reintroduce any security vulnerabilities. Anyway, as mentioned by Jens I am running 64bit Word so the problem is not identical to Ian's.

I recently happened to spot that in SharePoint 2013 Microsoft has apparently removed the ability to insert labels into Word, so perhaps this functionality is no longer supported in SharePoint 2010?

I have not had much time to look into fixing the problem. However, I wonder if one possible work around might be to create a new field (column) in the SharePoint library to capture the version number. I suspect that would feed through correctly as a Word property. Obviously it would add time and risk to have to update the field manually. I've never used workflows but maybe one could design one to do that automatically on saving changes to documents?

Hello Paul,

Thank you for posting your query in Microsoft Office Community.

Provide additional information for better assistance:

1) Does Word crash with any error?
Check and post back the error log from Event viewer to know more information reason for crash:
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

2) Does Word crash only while trying to insert SharePoint labels? If yes, you may also post this query in following TechNet forum for better suggestion:
http://social.technet.microsoft.com/Forums/en-US/sharepointgeneral/threads

Reply with necessary information and I’ll be glad to further assist you.

Thank You.

Daniel - you've gone very quiet. Do you need any more information to enable you to assist me?

Paul

There is a list of discontinued features in SharePoint 2013 on the following Microsoft web page: http://office.microsoft.com/en-us/office365-sharepoint-online-enterprise-help/discontinued-features-and-modified-functionality-in-microsoft-sharepoint-2013-HA102892827.aspx 

It says:

"The ability to generate and embed a label containing metadata about a Word, Excel or PowerPoint document is no longer available. Settings for this feature have been removed." The reason given is:

"Feature does not meet compliance and records management user expectations"

I don't think the wording is very clear but I take it to mean metadata labels are discontinued in SP 2013. No further explanation is given and it may be that there something else to replace that functionality - e.g.  a different mechanism that does the same thing, such as inserting a document property rather than a label as such.  In SP2010 I have been able to insert number & single line text properties based on SharePoint columns.

Who knows? Let us know if you find out more!