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Word 2010 Crashes When Opening Documents From File - Open - Desktop

I have a Windows 7 32 bit machine, running Office 2010.  Whenever I try to open a document, from within Word, which is located on the desktop, Word will crash.  This doesn't happen if I start in safe mode, or if I start Word by going to the run line and typing in winword.exe /a (which enables all add-ins.) When I manually disable all add-ins, Word still crashes.  It's highly frustrating to say the least.  I've tried recreating normal.dot, running office repair and removing all items from the startup folder.  Any suggestions are appreciated!
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Answer

See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002" at:

http://support.microsoft.com/default.aspx/kb/921541?p=1

and if it is only documents on the desktop that cause the problem, maybe:

"How to troubleshoot damaged documents in Word 2007 and in Word 2010" at:

http://support.microsoft.com/default.aspx/kb/918429?p=1

 

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Question Info

Last updated October 5, 2021 Views 689 Applies to: