Hi Steve,
Thank you for posting in Microsoft Community.
I would need more information on the issue:
Is the Times New Roman font available from the font drop down list in Word 2010?
Highlight the text which shows the font as TimesNewRoman and change it manually to Times New Roman in font window and check.
Also change the default printer and check is Word works fine. Refer the link below to
change the default printer in vista/win7:
http://windows.microsoft.com/en-US/windows-vista/Change-your-default-printer
I hope the above suggestion helps. Let us know if you need any further assistance.
Thank you.