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Question

the name in the end tag of the element must match the element type in the start tag error

Applies To:

I too am having the problem many people seem to be having on this forum. I have created a fairly large and important document which includes a lot of maths equations and some graphics. Now every time I try to open it it says there is an error with a mismatch between the start and end tags. I have never worked with XML but have tried to find what feels like a needle in a haystack and can't really see how to proceed. Is there any chance you could help? I have uploaded the document to: 

 

http://www.sendspace.com/file/0ecfpu

Many thanks,

Andrew

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this question

AR1911

AR1911

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Answer

Chinese documents suffer the same problems as other language ones :-(

Please see http://cid-142722a74d07b70e.office.live.com/self.aspx/.Public/%e9%a1%8c%e7%9b%ae%20Rebuilt.docx#resId/142722A74D07B70E!149

The error was with the equation at the bottom of page 1, following 1所示：getting tangled up with the textbox beside it.

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Tony Jollans

Tony Jollans MVP
Enjoy, Tony
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Answer

Hi Andrew,
 
 
To try to answer your questions:
 
There is no easy way to do it in Notepad - I generally use Visual Studio; Yves Dhondt - the only other person here, AFAIK, who fixes these documents - has some tool he wrote himself. It isn't very difficult but there is no guarantee of what you will find when you look. Usually - and I'm sure you're right - it happens when equations and graphics are together and an oMath end tag, and perhaps part of the equation it ends, gets misplaced within a structure that is meant to enable the equation be correctly displayed in earlier versions of Word that do not support the new equation engine.
 
The structure should be:
 
    <mc:AlternateContent>
      <mc:Choice>
        <m:oMath>
          Start of equation
          End of equation
        </m:oMath>
      <mc:Choice>
      <mc:Fallback>
        Probably some graphics
      </mc:Fallback>
</AlternateContent>
 
but ends up as:
 
    <mc:AlternateContent>
      <mc:Choice>
        <m:oMath>
          Start of equation
      <mc:Choice>
      <mc:Fallback>
        Probably some graphics
      </mc:Fallback>
</AlternateContent>
          End of equation
        </m:oMath>
 
This is a bug so nothing is for certain, and I don't know what circumstances trigger it, or what you can do to avoid it. I also don't know if Microsoft are working on it, although I have informed them and they have replied that 'it has been passed to the appropriate team' or some such.
 
For my own amusement I am working on an AddIn that will attempt to mend these documents but I don't know how well it will work, yet.
 
Enjoy,
Tony
www.WordArticles.com
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Tony Jollans

Tony Jollans MVP
Enjoy, Tony
www.WordArticles.com

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I have uploaded a copy of the fixed file, temporarily, tohttp://www.wordarticles.com/temp/2010%2010%2014%20-%20AH%20Statistics%20Text.docx
 
Enjoy,
Tony
www.WordArticles.com
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Tony Jollans

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Enjoy, Tony
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Many, many, many thanks. Hugely appreciated.

Andrew

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AR1911

AR1911

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Tony,

My document has corrupted again. I have discovered some other issues which I think are related. I have been having numerous printing problems with the document. I had blamed the print server at work but happened to spend some time with one of the printer technicians recently and worked out that the problem lies with the document and not the printers. The problems with the printing seem to begin when the document combines maths equations with graphics. I was creating graphs to show areas under a normal curve and then annotating this by putting equations in text boxes and pointing to parts of the graphic. While printing the printer seems to totally ignore the layered equations, and equations which are wrapping around the graphics seem to be problematic too.

Not all aspects of the equations will print either however - summation signs, dynamic brackets.

I tested the printing by printing directly to a printer and compared this to printing directly to a couple of software printers (pdf and xps). They gave exacly the same output as the printer hard copy. Saving the Word 2010 document into PDF first  produces the best copy (summation signs and brackets missing).

I therefore have a few questions:

  1. I'd like to be able to resucitate the document myself but I can't work out how to find Line 2 Column 610699 (error reference) of document.xml using notepad. Is this possible. Is there software I could use to open a corrupted XML document which will allow me to pinpoint an exact location in the document so that I can try to fix the tag it is referring to?
  2. Is this a problem that is being worked on by Microsoft?
  3. Is there something I should try to do to the document to avoid the corruption?
  4. Would you mind fixing the document again? I have placed it at: http://www.sendspace.com/file/ub6cnj

Just in case you were interested in seeing what I mean, I have put the last saved PDF version (pre-corruption) of the document at: http://www.sendspace.com/file/t4b2xq. On page 27 for example, you will see the missing summation signs and the missing brackets.

Many thanks again for your help,

Andrew

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AR1911

AR1911

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Answer

Hi Andrew,
 
 
To try to answer your questions:
 
There is no easy way to do it in Notepad - I generally use Visual Studio; Yves Dhondt - the only other person here, AFAIK, who fixes these documents - has some tool he wrote himself. It isn't very difficult but there is no guarantee of what you will find when you look. Usually - and I'm sure you're right - it happens when equations and graphics are together and an oMath end tag, and perhaps part of the equation it ends, gets misplaced within a structure that is meant to enable the equation be correctly displayed in earlier versions of Word that do not support the new equation engine.
 
The structure should be:
 
    <mc:AlternateContent>
      <mc:Choice>
        <m:oMath>
          Start of equation
          End of equation
        </m:oMath>
      <mc:Choice>
      <mc:Fallback>
        Probably some graphics
      </mc:Fallback>
</AlternateContent>
 
but ends up as:
 
    <mc:AlternateContent>
      <mc:Choice>
        <m:oMath>
          Start of equation
      <mc:Choice>
      <mc:Fallback>
        Probably some graphics
      </mc:Fallback>
</AlternateContent>
          End of equation
        </m:oMath>
 
This is a bug so nothing is for certain, and I don't know what circumstances trigger it, or what you can do to avoid it. I also don't know if Microsoft are working on it, although I have informed them and they have replied that 'it has been passed to the appropriate team' or some such.
 
For my own amusement I am working on an AddIn that will attempt to mend these documents but I don't know how well it will work, yet.
 
Enjoy,
Tony
www.WordArticles.com
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Tony Jollans

Tony Jollans MVP
Enjoy, Tony
www.WordArticles.com

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Tony,

Once again, many thanks. I owe you a bottle of wine.

Andrew

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AR1911

AR1911

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Tony,

 I am having the same problem that Andrew was having do you think you could possibly help me? A mistmatch between the start and end tags.

http://www.sendspace.com/file/r0woat

If you could help that would be greatly appreciated

Nate

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Ripcord5773

Ripcord5773

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Tony,

 I am having the same problem that Andrew was having do you think you could possibly help me? A mistmatch between the start and end tags.

http://www.sendspace.com/file/r0woat

If you could help that would be greatly appreciated

Nate

See  http://www.sendspace.com/file/a6ll33 

The error was in the first table. Nothing is lost normally, but you might want to verify that part closely.

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Yves Dhondt

Yves Dhondt

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I have written an AddIn that attempts to deal with these problem documents - it's still in testing, but if you download it from here:http://www.wordarticles.com/temp/Rebuilder.dotm - it's a .dotm Word template - and copy it to your startup folder (by default "%appdata%\Microsoft\Word\Startup"), then start Word and you will have an extra tab on your Ribbon called "Broken Documents". If you click the button on the tab, you can then select your file and it should be repaired. The original file is not changed, but a new document called "original-file (Rebuilt)" is created and opened. This doesn't mend all broken documents - just ones created in Word 2010 containing equations and exhibiting this particular symptom - and, even then, I can't guarantee it, but if it doesn't work in your case, come back and I will take a look at the document.
 
Enjoy,
Tony
www.WordArticles.com
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Tony Jollans

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www.WordArticles.com

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I've been following this (and the other) thread with interest, as an exercise in trouble shooting code. I still haven't found an ideal tool but today I found one that is pretty good.  XML Marker V1.1 (free), http://symbolclick.com/download.htm, identified 3 pairs of start and end codes that it couldn't match up properly in the example file.

The feature I like is that you can click on the start or end tag and it will jump you to that location.

The problem I still have is that like all of the other xml editors it displays the xml as a long string, making it basically unreadable. Trying to manually insert indenting is an exercise in futilty.

Tony or Yves, do you know of an xml tool that will at least try to parse a straight string of code into an indented presentation to make it more readable?

If this proposed solution has resolved your issue(s), please mark it as  Propose as Answer  to let others know the solution that worked for you

http://office.microsoft.com/en-us/outlook-help/learn-where-menu-and-toolbar-commands-are-in-office-2010-HA101794130.aspx - Silverlight applets Mapping 2003 to 2010 commands for all Office apps.

http://office.microsoft.com/en-us/training/HA102295841033.aspx - flash applets mapping Office 2003 menus to 2007 ribbon.

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Rohn007

Rohn007 MCC
Community Star
Install this great addin:
www.officelabs.com/projects/searchcommands/Pages/default.aspx

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Oops, I stand corrected, XML Marker does indentation. The errors disappeared. I gotta check if that is right.
If this proposed solution has resolved your issue(s), please mark it as  Propose as Answer  to let others know the solution that worked for you

http://office.microsoft.com/en-us/outlook-help/learn-where-menu-and-toolbar-commands-are-in-office-2010-HA101794130.aspx - Silverlight applets Mapping 2003 to 2010 commands for all Office apps.

http://office.microsoft.com/en-us/training/HA102295841033.aspx - flash applets mapping Office 2003 menus to 2007 ribbon.

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Rohn007

Rohn007 MCC
Community Star
Install this great addin:
www.officelabs.com/projects/searchcommands/Pages/default.aspx
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