The directory name is not valid. (C:)users\sister\...\LiturgyL\AUG1813.DOT

First thing to do is run the Fix It in Method 2 of this tip to clean up any Office 2007 installation you have lurking in the background

http://support.microsoft.com/kb/928218/  2007  If you have 64-bit windows, download the tools to your HD before running them  (make copy of your NORMAL.DOTM EXCEL.XLSM and for 2007 QAT: Excel.QAT and Word.QAT files if you have done any customization)

• Method 1: Uninstall from Control Panel
• Method 2: Uninstall using Fix it 50154
• Method 3: Uninstall with the Program Install and Uninstall troubleshooter
• Method 4: Remove manually

 

Method 2 in this tip does a more thorough job that the "normal" uninstall via Programs and Features (aka Method 1 in the tip). The Normal, “method 1”, uninstall is designed with the assumption that you will be re-installing Office. It does NOT delete everything. It leaves configuration files like NORMAL.DOTM and other templates etc. and it also leaves configuration Registry entries.

 

Then shutdown (power Off) the computer and retart it.

Then do an Office Repair of your 2010 installation

http://office.microsoft.com/en-us/excel-help/repair-or-remove-office-2010-HA010357402.aspx?CTT=1

 

http://www.online-tech-tips.com/ms-office-tips/fix-microsoft-word-has-stopped-working/comment-page-1/#comment-83759

 

Now check to see what is happening.

I used method 1 and uninstalled 2007, thank you.  Than I ran the fix it and it said that it was fixed.  When I try to open a file, I get the same answer.  Would re-installing home & student 2010 help?  If so, how do I go about it.  I have the key but not the cd.

OK, you are half way there. You missed the second half of the instructions. It will take only a couple of minutes to run the repair.

I did the fixit operation previously and I just did it again,  It says that it is fixed, but it doesn't work any differently.  I need to explain a few things that might make the problem a little clearer.  This computer belongs to a cloistered num.  She is elderly and doesn't know too much about what is happening with the computer.  I am not  a tech person, just a person with good computer knowledge that helps them at the Monastery.  She got it in 2010 with a trial version of 2007.  An office 2010 home & student was installed by someone before she got it.  When I look at the control panel I see Office 2010 and I also see Office 2010 click-to-run as well as Works.  Office 2010  does not seen like it is completely installed. When I tried to download 2010 again, they would not let me with the key that I have here.  This was purchased at a local store and the Office 2010 has a key but no cd.  I think she might have placed permissions on some of her work; she doesn't know if she did it..  The other problem I see, that might not have anything to do with this, is when the computer starts up, it says "the user name or password is incorrect.  She says there has never been a password and I can get into the computer without one.  supposedly, there is no administrator.  What do we do next

To be clear, exactly which "fix it" operation are you talking about?

If it is the one in KB 928218, that is not what I was suggesting you do.  I want you to do an "Office Repair" of your 2010 installation.

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That first message you mention appears to be incomplete
"(C:)users\sister\...\LiturgyL\AUG1813.DOT"

The file name shows that it is a file saved in her personal profile, probably the DOCUMENTS folder.  So I'm guessing it is the file she is currently working on, "August 18, 2013"

The file extension, DOT is a concern. People should not normally work in template file format. From your description of the user, I suspect she may not be using the DOT format "correctly" (as it was designed to be used).

Are you up to using the "PSR" as described in this tip to capture what is happening so we see everything in detail?  Start the PSR, then recreate the problem (so it is captured). Use the "comment" feature to add any extra descriptions of what you see or expected to see you think will help clarify the issue.

http://windows.microsoft.com/en-CA/windows7/How-do-I-use-Problem-Steps-Recorder

or

http://www.maximumpc.com/article/how-tos/how_use_windows_7_problem_steps_recorder_make_easy_pc_guides 

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Here are a couple of tips on how to "take ownership" back to the user of the files you are having ownership problems with.

http://www.howtogeek.com/howto/windows-vista/add-take-ownership-to-explorer-right-click-menu-in-vista/

 

http://www.askvg.com/guide-how-to-take-ownership-permission-of-a-file-or-folder-manually-in-windows/

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If the computer came with an office 2007 trial, then the only way you could have Click to Run (CTR) is that Office 2010 was bought as an online download. In that case, CTR is integral to Office 2010 H&S.

The "Key" you are trying to use, is it 25 or 27 characters?  If it is 27 characters then it is actually a "PIN" from a "Product Key Card".

Try downloading and running this tool to extract the key from the HD. Compare it to the  key you are trying to use

http://www.belarc.com/free_download.html  - not only does Belarc extract product keys, it reports on a WHOLE BUNCH of other stuff you want to know. Printing the report, or saving it is probably a good idea.

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All windows machines have an admin account. In older versions it was the default ID, so many people used the admin account inappropriately for day to day work.  By Win 7 MS no longer did that.  Enabling the Admin account is simple enough.  This tip describes how to activate the admin account. 

Access the real Administrator account in Windows 7

http://www.techrepublic.com/blog/window-on-windows/access-the-real-administrator-account-in-windows-7/3656

Does your user do Windows Updates monthly?

I'm sorry, I used the Norton fixit term, I ran the repair, as you directed, several times,  each time it says repair office click-to-run. After a few minutes it say everything is repaired.  When I reboot and start Word, the message is ,"Microsoft is downloading the required feature", and it takes a while.  That happens every time.  When I open a file, the same message appears.  I wanted to shoot this off to you before I proceeded with the new directions.  Thank you for your help and your patience.

I will try to make sense of all the things I have done. I did the take ownership link and found all the settings were already correct.  The administrator is disabled and "sister" has admin next to it.  sister has access  to everything. 

 

 I didn't do the geek thing, thinking it would probably not be applicable. 

 

 I did the tech republic thing and the local users and groups file is not there.  everything else was in the window except that. 

 

 I did the Belarc Advisors (Love It) and it shows sister as the admin.  The product key didn't show up in their report.  The product key is 25 characters.

 

 I did the PSR and need to email it to someone,  I found that the "dot" is not the only file that is not accessible a "dock"(that is properly spelled) file is not accessible, and some files that don't show the details are not accessible.  Where do I send the recording and what is my next step?  Is the sign on statement, about a wrong password, part of the problem?  Thanks again, I'm loving all the websites you're sending to visit.

At some point you should convince the Sister to switch to using a "user" class userid.  From what you are saying it sounds like she is using an "administrator" class userid for day to day work. That is a common mistake, and a very serious one in terms of personal computing safety. Some research has suggested that more than half of all malware attacks can be avoided simply by NOT using an Admin ID for normal daily access.

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This is the Nun's computer, not mine, is there some way to do this without using the cloud?

OK, email it directly to me at 

RON00000  at OUTLOOK dot COM