"spinning Cursor" problem with documents.

Hello,

Does the issue occurs only with Word 2010 or with other applications as well?

Let us try to open Word in its application safe mode and check if any add-ins is causing the problem.

To open Word in application safe mode: Click on ‘Start’ > in search bar type ‘winword /safe' (Without the quotes and note the space in the command)

If you’re able to work with Word in safe mode, then follow the steps below to disable add-ins and once done try to open Word normally and verify the status.

1.     Click File menu, click Options > Add-in, click Go button in the Manage: Com-in Add.
2.     Check if there is any add-in, clear the checkbox to disable it.

Let us know the results to assist you further.

Thank you.

Thanks, Nayana, and I'll try that shortly with time to get my head around it.  

Hello Nayana

As usual, such a simple procedure; logical and clear, but it took ages for me to get on the case, with that spinning disc driving me nuts !  but, no such problems in safe mode and I didn't have to untick any adins since there were none to be found at that level except for 'OneNote: Notes about word documents".  which was untickked anyway.

So far so good.  What next ?

Regards

Nayana,  where aaaaaare you !   Was I too slow to respond ?  anyway, now I have trudged through all the other related links, I found nothing to assist.  So what would you propose to do next ?  Thanks.

Sorry for the delay in reply.

If you’re able to work with Word in safe mode, then follow the steps provided in the article below and check if that helps:

http://support.microsoft.com/kb/921541

Note: Ensure to read the registry disclaimer provided in the article before making any changes.

For further queries, reply and we would be happy to assist.

Thank you.

Thanks.  There's a fair old bit to get through there.  Again I just need time to get my head round it.  I'll let  you know.  But I did run the automatic diagnostics test eg setting the default printer as suggested but to no avail.  Thus does my life go by.

Regards

It's strange that grammar is suddenly underlines with green squiggly lines, and so I unticked the box in 'File' 'options' 'autocorrect', but ticking that box is not something that I could have done without knowing it.  

Possibly, deleting then reinstalling Office is bigger in my mind than necessary.  My notion is that this edition has got corrupted.  Viruses ? not likely to be so tame.

PS.  Am I the only one, or isn't the whole thing badly overdesigned ? whisper it very quietly but I'm getting an itch to see if Apple solves the basic problem that the whole shebang is just overdesigned.  Jeez !  I'm soooo paient but it still drives me nuts.

Ill tell you what happens.

Nayana.  Thanks for getting involved but you might be regretting it when I tell you what happened.  What happened in the usual story: Fresh and with unlimited time today, with painstaking little step by little step and with above average intelligence coupled with endless hours and diligence to teach myself what "regedit" means and how it all works, it's frustrating when things aren't clearly explained and/or they seem to be wrong and/or I just should understand things better.  

For a start, I somehow doubt that the problem does lie in things like "rename the normal.dot or normal.dotm global template file" (a phrase to freeze the brains of 99%, or is it just me ?!).   Am I not thick ? getting bogged down in minutiae like that when else something simple is available eg buy a new copy of Word ?

Anyway, I must be a bit thick because commands given in the instructions aren't recognised even when I cut and paste then straight into the command menu.   It's Word 2010 that I have (Windows 7) so I enter "cmd" into the search box and then paste the massive instruction next to "Users: Charles>" only to be told "Nope ! we don't recognise that instruction".

That happened both when trying to rename the normaldot and when trying to disable the startup.

Is there something that I should know about ? eg when it says to enter

ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dotm OldNormal.dotm

it doesn't actually mean what it says.

Being faced with C:Users\Charles>" on the page already might mean that I should just have started with "AppData\Roaming" but that didn't work either.

The answer's probably simple and obvious to you. It's the sort of thing that leaves people like me pulling our hair out.

I've started so I'll finish.  No matter how long it takes.  Usually it's just me making stupid mistakes.

Meanwhile, I did do the first two of the things on the list, burrowing down into the data registry key and deleting 'options' and deleting 'data', and I did copy them into somewhere safe first (Why ? they both popped back uninvited of their own accord anyway !).

I'm going to slog away if anyone kind enough like you steps forward to help.  I want to educate myself.  I'll get there in the end.  Even just knowing how to phrase questions to you is quite a difficult thing to do.  I'm longwinded so that things are as clear as I can make them.

In short:  Why doesn't exact entering of the command deliver the goods ?

  And is this sort of glitsch a bit like what happened with my printer ? when it didn't work, I spent a day or two on the phone with someone going  right left and centre and getting us both up a gum tree whereas in fact deleting and reloading the printer driver solved it at a stroke.  My version of Office wasn't the one with a CD so I don't know if I even have that option.  And someone elsewhere with a similar problem said that reloading didn't do them any good (and took an age).

Luckily I don't need to use Word very often so I can afford to muddle around for ages.

But plodding through it all, getting stuck with the easiest of things such as entering commands (what's up with the " %profile%" bit of the command, for example ? is that where I'm going wrong ?!").

Thanks in anticipation when you are ready.

Here's another couple of iddites:

I worked it out that "Start" and then entering gargantuan instructions into the search box really just confuses in comparison with finding the files manually.  My own instructions to a novice would have been, on that basis: Look for "Computer" below "Libraries" then run down the list to "Program files" and click on that then click on Microsoft".

Essentially, that's the other way of achieving the same thing.

And then instead of a useless and frustrating thing: "Nope ! the search is inoperative" , instead of that I can see for myself that the last bit of the search ( "startup" ) doesn't exist.  It's not on that list.   

Getting it all off my chest, for example, the man on the street cllicks on "Start".  Blithe instructions to then click on the Microsoft OIffice button lead nowhere, just a dead end.  It's not how to find prgram files, it's just one way in to  "Excel" and "Powerpoint".

So: Normal stupidity on my part.  Ferocious logic on their part.  I follow it to the letter and with inestimable patience and time to get my head around "regedit" and the various concepts involved but end up stuck when the fiercely logical bit takes me up gum trees like that !  (or fails to say why I can't just cup and paste their instructions into the command prompt).

That's where you come in.  Thanks.  And I hope you get paid for doing so.

"cup and paste" ?!  slight dyslexia on my part doesn't help either; how else did "cut" become "cup" ?!

Anyway, a month after this post I found the answer by accident, nothing to do with 'regedits' with 'renaming the normaldotm', with deleting the "registry documents", with running the diagnostics programme and so on which left my head aching and wasted the best part of three days spread over a period of weeks.  

I'd gladly have paid for a quick solution.   Stumbling across MS Help, the 'premium service' was $99 'plus tax'/  1.  It only took two seconds to fix, and 2. their person wouldn't have solved it anyway.   (Opening exchange went something like this:  "Spinning cursors: Is this your domain ?".    "What's your (company) domain (name) ?"

As it happens, the answer was indeed bedded in my original hunch which was part of my original question.

MS Word ?  I'd call it 'desktop publishing' more like.  Who needs all that ?!  Isn't it over engineered ?  and isn't that why such obscure glitsches arise ? and why kind volunteers / moderators can't fix things.  I become a Professor of Regetits/Normaldots/Registry files etc.     Days later, they give up baffled.  

The same sort of thing happened to me before.

Such is modern life.  I wouldn't be without it though.