Setup cannot find SingleImage.WW\pkeyconfig-office.xrm-ms

I've had my Microsoft Office Home and Student 2010 by Microsoft Office on my Windows 7 HP laptop for a couple of years now. It had been working fine up until yesterday. When i opened up a documen a window opened up with Configuration Progress, then another window popped up on top of it with Title Browse for folder. Setup cannot find SingleImage.WW\pkeyconfig-office.xrm-ms. I've clicked on evrything & nothing works. What should i do?

Answer
Answer

Hello Jan,

 

Thank you for your response.

 

In order to resolve the issue in this scenario, we will have to download the Office Home and Student 2010 installation setup file and extract the file; and while repairing Office 2010 when prompted with the error we will have to browse to the location where the extracted file is saved and point the repair-installation to that location.

 

Download Office Home and Student 2010 from the following Microsoft Office 2010 download link:

 

https://www20.downloadoffice2010.microsoft.com/row/registerkey.aspx?ref=backup&country_id=IN&culture=en-GB

 

Note: To download your edition of Office 2010 – Office Home and Student 2010 – you will have to enter your Office Home and Student 2010 Product Key number.

 

Once downloaded extract the downloaded file following the steps as per the following Microsoft Answers link. Follow the steps as suggested by Anula D’Souza.

 

http://answers.microsoft.com/en-us/office/forum/office_2010-office_install/cannot-get-office-2010-to-install/5e362e97-60c6-4c74-8eef-98c8bcbb3fe3

 

Once extracted try repairing Office 2010 again and when you see the error – browse and point the installation to the extracted Office 2010 setup file.

 

Try the above steps and let us know the result.

 

Thank you.

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Last updated October 5, 2024 Views 4,196 Applies to: