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Only see tracked changes in Protected Mode

When a customer emails a Word 2010 document with tracked changes enabled (their changes are in read or underlined) I can only see their red line changes when I open the document in Protected Mode. If I Enable Editing, their red text reverts to black text and their underlines disappear.

I can't save the document with their red line changes and I cannot print the document.

How di I change this?

 

Thanks.

Answer
Answer
OK, the screenshot explains the problem. "Insertions" (= text added when Track Changes is enabled) has been set to "(nothing)" which means that they won't display at all. Change it to "Underline." Similarly, change "Deletions" to "Strikethrough" (or whatever you prefer among the offered options). Click OK to close the dialog box, and then everything should look normal.
Stefan Blom
Microsoft 365 Word MVP since 2005
Volunteer Moderator (Office)
MS 365, Win 11 Pro
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Please note that I do not work for Microsoft
MVP program info: https://mvp.microsoft.com/
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Question Info

Last updated August 10, 2023 Views 1,018 Applies to: