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"normal.dotm is in use by another application or user". Deleting normal.dotm only works once.

Hello,

I have a user who at his former postion used several templates and macros.  At his new postion he doesn't use any of those.  When he opens multiple word files he gets the "normal.dotm is in use by another application or user" error.

 

If I delete the normal.dotm file, he doesn't get the error the first time he closes one of the open documents, but everytime after.

 

Any ideas?

 

Thanks for the info.

 

Office 2010

Windows 7 Enterprise.

Exit Word and see if there is a left-over "lock" file called ~$Normal.dotm in the user templates folder. If you find one, delete it. Then restart Word.
Stefan Blom
Microsoft 365 Word MVP since 2005
Volunteer Moderator (Office)
MS 365, Win 11 Pro
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Please note that I do not work for Microsoft
MVP program info: https://mvp.microsoft.com/
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Question Info

Last updated February 21, 2024 Views 3,194 Applies to: