Greetings,
I am helping a friend to regain full access to Word 2010 documents.
I need to know the steps to achieve this goal--if it is just a matter of uninstalling and reinstalling Microsoft Office Home and Student 2010, or if there are other issues involved.
Facts
1. My friend purchased a Dell laptop in 2012.
2. It was preloaded with Windows 7 Home Premium, and Microsoft Office 2010 Starter Version
3. For a year she was able to use it without any problems
4. Then, when she opened Word, she was prompted to take one of several actions:
a. Upgrade--purchase a full version of Microsoft Office.
b. [If she had purchased a full version of Microsoft Office, then she needed to activate it at that time.
Goals
1. Gain full access to Word 2010 documents
a. Open existing Word documents on her computer
b. Open Word documents sent to her as attachments in e-mail messages
c. Create new Word documents
Actions Taken
1. Purchased Microsoft Office 2010 Home and Student
2. Contacted Microsoft to determine whether the Word documents created in the Starter Version would be lost by uninstalling the Starter Version and installing the Microsoft Office 2010 Home and Student version
3. Installed the full version of Microsoft Office 2010--[Microsoft Office Home and Student]
4. I deleted the Click to Run application thinking that was a part of the Starter Version.
a. Received message:
"This program is unable to run because of missing or corrupt files.
Contact your computer manufacturer"
5. Confirmed that Excel, PowerPoint, and OneNote are working properly.
6. Concluded that the problem was isolated to Word
Questions
1. Are the presumptions I have stated in this e-mail correct?
2. Will uninstalling then reinstalling the Microsoft Office 2010 Home and Student from the disk eliminate the error messages that we have received--will these actions enable my friend to:
a. Open Word documents sent as e-mail attachments
b. Open previously created documents she has saved
c. Create new Word documents
3. Does Click to Run need to be present on my friend's computer in order to achieve items a, b, and c as listed above?
4. Are there other actions, or additional actions I need to take in order to restore my friend's access to Word 2010 documents within Microsoft Office 2010 Home and Student ?
Thank you for your help.