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Microsoft Word slow to open Open Dialog Box

Running Windows 8.1, Office 2010.  Just recently Word started to act up and when I open up Word for the first time, then click OPEN, the Open windows shows up, but it takes more than 15 secs for the window to populate with my folders.  All folders are on my local drive (not on a network drive).  I've tried disabling Norton Antivirus and then opening the Open Dialog box, but it's still slow.

After the window finally populates, if I close the window and then try again to open the Open DIalog box, there is no delay.

Any suggestions?

Answer
Answer

Safe mode (temporarily) reverts to factory default settings, meaning that it bypasses the registry settings. In other words, since Word runs in Safe mode (but not in ordinary mode), the problem might be with registry entries.

For more on Safe mode in Office, see http://office.microsoft.com/en-us/access-help/work-with-office-safe-modes-HP010354300.aspx?CTT=1.

The startup switch /a is described in the article at http://office.microsoft.com/en-us/word-help/command-line-switches-for-microsoft-office-word-2007-HP010164010.aspx?CTT=1.

[Edit: corrected a typo]

Stefan Blom
Microsoft 365 Word MVP since 2005
Volunteer Moderator (Office)
MS 365, Win 11 Pro
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Please note that I do not work for Microsoft
MVP program info: https://mvp.microsoft.com/
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Last updated October 5, 2021 Views 777 Applies to: