I'm asking this question on behalf of my Mom. She has an Acer laptop running Windows 7 (installed on the machine at purchase). She installed Office 2010 Home Edition (purchased and installed with appropriate licenses). Word will NOT work properly.
If she launches the program, it will open and allow her to create a new document. However, she cannot save it nor can she open an existing document. She can't open existing documents from Word itself, from Windows Explorer, or from an e-mail attachment. A document will sometimes open after about 2-5 minutes, but then will completely freeze the computer. No editing can be done. The computer is so frozen that even hitting Ctrl+Alt+Del doesn't work and there is no choice but to hold down the power button to turn it off and reboot. The same thing happens when trying to save a document.
Things we have tried:
She reinstalled office 2010 entirely (which sucked, b/c she wasted a site license doing this).
I ran the registry hot key fix that I found (deleting the Data and Options subkeys)
I forced Word to create a new Normal template
I tried starting in safe mode but I'm not sure it actually worked (it didn't say Safe Mode anywhere)
None of the above made one iota of difference.
She does not have this problem with Excel.
Please, please, please help- this is just completely unacceptable.
Thank you.