An Office 2010 user checked out a word 2010.docx from a Sharepoint 2010 document library and proceeded to spend several hours editing it.
Then he saved the document and closed Word without checking the file back in. When he opened the document again from Sharepoint, it was the original version, with none of his work. We explained to him that since he still had the file checked out, it would not be on the server. So, here's what we tried:
1. We looked in his MyDocs\Sharepoint Drafts folder, but the file wasn't there.
2. We had him check the file in. THis should have flushed it up from his PC to the Sharepoint server from wherever it was hiding...but this didn't help.
3. We checked is Word/Options/Save settings and found that they were set to save checked out files to the Office Document Cache, not the Server Drafts location on this computer - which was properly defined as C:\Users\username\Documents\Sharepoint Drafts.
4. We figure that his draft should therefore be in the Office document cache. But ...where is that???
5. After considerable searching, we found the office document cache but the file was not there.
6. We assume that the files in the office document cache, are what appear in the list when we open Word and see the 'recent documents list....but his draft is not in that list, either.
We thought that Word and Sharepoint were engineered in a way that makes it virtually impossible to 'lose' one's work....if we assume that this user is correct in saying emphatically that he saved the document numerous times during his editing session, as well as having saved it just before he closed it, then it appears that it may be possible to 'lose' your work....at least, so far, we have no clue how/where to find his draft!
What are we missing?
