Images, Embedded Objects within Text boxes not printing

Hi Antony,

I would like to clarify few things before we proceed:

Does this issue occur with a specific Word document or all Word documents?

If the issue is across all the Word documents, check if the issue occurs with other Office applications like Excel or PowerPoint.

You may follow the general troubleshooting steps mentioned in the following article for printing issues and check if it helps:

http://support.microsoft.com/kb/826862

If the issue occurs only with Word documents, you may also follow the troubleshooting steps mentioned in the following article:

http://support.microsoft.com/kb/921541

Let us know if the suggestions provided were helpful.

Hi Anthony,

Thank you for the reply.

What is the format of the images embedded in Word (.JPG, bitmap, .bmp)?

Are you embedding the Visio object directly or taking the screenshot of the Visio object and then inserting it as a picture?

Are all these images inserted into Word are Visio Object or other images are included along with it?

Provide more details with the steps that you are performing to assist you better.

We have been having this problem for a while.  We insert jpegs as well as screen shots.  When we print the document, sometimes all pictures will print, but almost anything can happen.  Some pictures will print sometimes, and other times different ones will not print.  If we see a page with a picture missing, we reprint just that page and it will be there.  We have to proof very long documents to make sure all the pictures printed, which wastes a lot of time. 

Some webadvice blames old printer drivers.  Some say to reset the registry for Word on the machine.  Our documents are stored on our server.  I don't know if the problem attaches itself to the document, or if it comes from the machine that originates the document, or on the one where it is edited.  Our computer consultants looked, but were unable to figure this out. 

Would appreciate help finding a solution to this.

Thanks.

Hi Alison,

As per the post you state that these documents are stored on the server.

Does this issue occur, when you locally save the documents and then try to print, does the images print?

Does this occur only with Word documents or does it occur with other documents too?

You may change the default printer to Microsoft XPS Document Writer/OneNote following the steps from the link below:

http://windows.microsoft.com/en-US/windows7/Change-your-default-printer

If you are able to print properly on Microsoft XPS Document Writer or OneNote, then you may have to update your printer drivers or contact the printer manufacturer for further assistance.

Hope the suggestion is helpful.