How to remove word add-ins?

Using Microsoft Word Professional 2010 on Windows 7 Ultimate service pack 1.

 

On the Add-Ins Tab I get 3 groups, the last one is from an Add in I’m working on at VS but the first 2 I need to remove. The tool tip of the button of one of the add ins I'm trying to remove shows DocSmartzToolBar : TrialDocSmartz Import PDF.


 

 

In word I tried: Developer|Com Add-Ins. But there only shows mine, 2 unchecked from OneNote and the visual studio tool for office.


 

Then, with show hidden files option went to …/Program Files (86x)/MicrosoftOffice/Office14/STARTUP but it is empty (maybe shouldn’t be).

 

Back in word: File|Options|Add-In. Several files, including mine but none that looks as it could be one of those I’m trying to delete plus no action I can take on those shown there.

 

Then tried:  Developer|Add-Ins. Nothing there.

 

Ran word as administrator, retried everything, no changes.

 

Went to control panel | uninstall or change program. Pretty sure had previously uninstalled those since I’m in the habit of doing so with anything I install and then find no use for it. Sure enough couldn’t fine anything DocSmartz related.

Answer
Answer

It you still see the Add-Ins tab in Safe mode, then something strange is going on. That was my point.

I would expect the commands you mention to be missing in Safe mode. This points us back to the previously mentioned sources: a Startup folder add-in or a COM add-in. Or, which I forgot to mention, code added to the Normal template.

Stefan Blom
Microsoft 365 Word MVP since 2005
Volunteer Moderator (Office)
MS 365, Win 11 Pro
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Please note that I do not work for Microsoft
MVP program info: https://mvp.microsoft.com/
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Question Info


Last updated December 27, 2023 Views 20,051 Applies to: