When printing a Word 2010 document using File>Print, the default printer's name is shown with a drop-down list of other printers recognized by the computer. Many of these no longer exist, having been replaced by newer printers, but their
names remain, labeled Offline. I've accumulated 7 such phantom printers and can find no way to remove mention of them. Any ideas on how to remove them from the list?
Your problem is actually with Windows, not Office. Windows controls printers and printing.
We need to know the version of Windows you are using to provide specific instructions. But, in general, you have to go into Control Panel, Devices and Printers. Right click on any you want to remove and select "Delete device".
What Version Of Windows Am I Running (in pictures) (Win7/8)
This is a very important questions for you to answer.Problems and potential fixes are directly related to specific versions. MS is constantly introducing small changes to Windows and Office. If you give us specific information, we
can give you specific fix suggestions.
Please remember that Windows and Office build on prior versions. So, a fix that works in an older version can often be applied to a newer version if it is adapted for changes in the menu systems.
System Information - enter MSINFO32 in start menuor run window
All information on the System Information panel is printable, the Control Panel System info is not.
First panel, System Summary presents most of the same info as Control panel system info, except for Product ID. It includes a great deal more detailed info.
This panel also provides access to details about Hardware Components and Software Environment
. ***** . As computer scientists we are trained to communicate with the dumbest things in the world – computers – so you’d think we’d be able to communicate quite well with people. Prof. Doug Fisher
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
