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Hand icon won't appear over cross reference links in Word 2010

I am using cross references in a Word 2010 document when referring to a different section of the document, to allow the reader to conveniently look at the sections I'm referring to w/out scrolling around, as these are 200 pg. documents.  I insert cross references to numbered sections that appear in the list of numbered items.  I put the cross references in both the body of the document and in comments.  In both cases, the cross reference will insert, but when I place the cursor over the link, nothing happens.  That is, no hand icon, and no instruction to hit ctrl + right click.  The text shows visually as plain text.  I always check the "Insert as hyperlink " box.  Seems to make no difference whether it is checked or not. 

The links do work.  If you place cursor over the link and hit Ctrl + right click, cursor jumps to specified location.  Just no hand or instructions bubble appears.

In addition, the hand icon does work in links in mail I've received in Outlook. 

The mouse pointer scheme is "Windows Black(extra large)(system scheme)".   This is MS Word Version 14.0.7106.5003 (32 bit), part of Office Professional Plus 2010.  Running on Windows 7 32 bit.


Hi,

 

Are you able to use simple hyperlink and check if it shows the hand icon when holding Control and hovering the mouse?

 

If it works with simple hyperlink, you may create a new Word document and check if it works fine.

If you find the same error in new Word document, you may follow the steps mentioned in the following article and check if it helps.

http://support.microsoft.com/kb/921541

 

I hope it helps. Let us know if you need further assistance.

Thank you.

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Last updated December 13, 2024 Views 3,622 Applies to: