Lately I am getting a LOT of hate mail from staff who say that THEIR Microsoft office files are not editable or that they can't open because I have them open.
They get the following pop up-
File in Use: this document is locked for editing by Victoria mylastname.. Do you want to 1) open a read only copy 2) create a local copy 3) receive notification when original is available"
They say every file seems to be read only.
As I'm a junior tech I have a lot of work to do and no interest nor do I want to snoop through their files, and I'm definitely not opening them and keeping them from editing them. I am also the tech for the school division's head office and it is an office
so they do share files over the network. So what is happening is someone who I have installed Office on their computer for them has opened the file. This is totally ok, what isn't ok, is that it says that I'm the one who has it open, if they knew who it
was they could say hey I need that file. But since it's saying it's me, and I don't have it open they can't track down who has it open.
I'm tired of getting the emails and questioned about why I have their files open.
is there a solution to this issue. I have asked my senior techs but they haven't found a solution yet.
I set up the machines, install the settings and the programs they require. Then I transfer my user settings to the default user, this where I am guessing my name is being set up as the user who is opening the files.
Once the new Users have their machines is there a way to ensure that their names are what is used when the File is use warning is sent?